Hybrid Order & Customer Solutions Specialist

BlackBerry Inc.; Florida; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401k Savings Plan

Employee Stock Acquisition Plan

Job summary

ABB is seeking a Customer Operations professional to ensure timely resolution of customer issues across orders, technical support, and payments. The role requires collaboration with cross-functional teams to deliver complete case ownership and accurate documentation.

The position supports hybrid work in Lake Mary, FL, with a focus on improving customer satisfaction through effective problem solving and process optimization. A bachelor's degree and 3+ years in customer service are expected.

Qualifications

• Bachelor's Degree in Business (or related field) or equivalent experience.
• 3+ years of customer service experience in high-stress environments.
• Experience with order management and order processing preferred; advanced computer skills.

Responsibilities

• Resolve customer issues across order, technical, and payment-related areas.
• Provide solutions and coordinate with teams to ensure complete handling of requests, including order changes and cancellations.
• Collect and archive documentation; analyze statistics and forecasting using available tools.

Skills

Customer service

Order management

Technical support

Education

Bachelor's Degree in Business or related field

Tools

CRM systems

MS Office

Job description

ABB is seeking a Customer Operations professional to ensure timely resolution of customer issues across orders, technical support, and payments. The role requires collaboration with cross-functional teams to deliver complete case ownership and accurate documentation.

The position supports hybrid work in Lake Mary, FL, with a focus on improving customer satisfaction through effective problem solving and process optimization. A bachelor's degree and 3+ years in customer service are expected.