Hybrid Operations Support Engineer - Production Systems

OpenBet; Kentucky; Hybrid; USD 46,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Attractive benefits

Modern, exciting workplace

Job summary

OpenBet is seeking an Operations Support Engineer to join our hybrid team in Greece. You will own production issues end-to-end, debug and improve application performance, and deploy fixes in high-availability environments.

The role requires 2–3 years in application support and hands-on programming experience with languages like Java, Python, or PHP, plus strong SQL skills. You will work closely with global teams, contribute to knowledge bases, and participate in weekend rotation.

Qualifications

• Bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university.
• 2-3 years of experience in an application support role, with a proven record of technical investigation and creating solutions to problems.
• 2-3 years of hands-on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries.
• Strong fundamental programming skills (data structures, algorithms).
• Good analytical and problem-solving skills.
• Excellent communication skills, both written and spoken.
• An ability to learn new technologies quickly, work independently, manage workload and escalate in a timely manner.

Responsibilities

• Owning and investigating a wide variety of production issues at both an application and database level.
• Producing robust, well-written solutions for production issues.
• Effectively communicating investigation status to the customer.
• Deploying fixes to production environments.
• Escalating issues to senior team members when appropriate to ensure effective resolution.
• Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Participate in a rota that includes working on weekends and bank holidays.

Skills

Bachelor degree in science

2-3 years app support experience

2-3 years programming experience

Strong problem-solving

Excellent communication

Quick learner

Education

Bachelor's degree in science

Tools

Unix/Linux

bash

Grafana

Datadog

Squadcast

LAMP stack

HTML/CSS

XML/HTTP/TCP-IP

Git/Subversion/CVS

Perl/Python/JavaScript

Jira

Job description

OpenBet is seeking an Operations Support Engineer to join our hybrid team in Greece. You will own production issues end-to-end, debug and improve application performance, and deploy fixes in high-availability environments.

The role requires 2–3 years in application support and hands-on programming experience with languages like Java, Python, or PHP, plus strong SQL skills. You will work closely with global teams, contribute to knowledge bases, and participate in weekend rotation.