Hybrid Operations Readiness Program Manager

Gatik; Phoenix (AZ); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Gatik is seeking a detail-oriented Program Manager, Operations Readiness, to ensure readiness for software releases, hardware updates, platform updates, and process changes across the autonomous fleet.

Reporting to the Director of Central Operations, you will bridge Technical Engineering and Operations, translating tech changes into actionable operational guidance and coordinating with Product, Training, and Safety before launches.

Qualifications

• Bachelor's degree in Engineering, Operations Management, Business, or related field, or equivalent practical experience.
• 5+ years of experience in program management, operations, or launch management.
• Experience managing cross-functional programs with several stakeholders, including technical engineering teams.
• Experience building or running an issue triage, intake, or escalation process.
• Working knowledge of lean principles and process standardization.
• Experience preparing operations teams for product, technology, or process changes.
• Excellent written and verbal communication, including turning technical information into clear operational guidance.
• Experience with program management and issue tracking tools such as Jira, Confluence, Asana, or Smartsheet.
• Experience in autonomous vehicles, trucking, logistics, or fleet operations preferred.
• Lean Six Sigma Yellow or Green Belt, or equivalent lean training preferred.
• Experience supporting software or hardware release cycles in a technology or robotics environment preferred.
• Familiarity with safety-critical operations and change management processes preferred.
• Experience working with training and enablement teams to roll out SOPs and field training preferred.
• PMP, CSM, or similar program management certification preferred.
• Experience in a high-growth or startup environment preferred.

Responsibilities

• Own readiness programs end to end. Plan and run readiness for software releases, hardware improvements, platform updates, process changes, and end-state rollouts, from early scoping through launch and post-launch stabilization.
• Standardize the readiness process. Build and maintain standard work, templates, checklists, and go/no-go gates so every launch follows a consistent, repeatable process.
• Apply lean principles. Use lean tools to make readiness and rollout workflows faster, simpler, and less error-prone.
• Bridge Engineering and Operations. Translate technical changes into operational impact, and bring field realities back into engineering priorities.
• Maintain the operations triage process. Own the triage process for issues from operations to routing and resolution.
• Escalate field feedback. Collect and synthesize feedback from operations teams and influence future releases.
• Partner across functions. Align with Product, Operations, Training, and Safety on scope and owners for each change.
• Drive training and enablement. Ensure documentation, SOP updates, training content, and field communications are delivered before launch.
• Manage risk and safety alignment. Identify risks and ensure mitigations and safety/regulatory requirements are met.
• Coordinate rollouts and close the loop. Plan phased launches and run post-launch retrospectives to improve the process.

Skills

Program management

Cross-functional collaboration

Lean principles

Communication skills

Problem solving

Education

Bachelor's degree

Equivalent practical experience

Tools

Jira

Confluence

Asana

Smartsheet

Job description

Gatik is seeking a detail-oriented Program Manager, Operations Readiness, to ensure readiness for software releases, hardware updates, platform updates, and process changes across the autonomous fleet.

Reporting to the Director of Central Operations, you will bridge Technical Engineering and Operations, translating tech changes into actionable operational guidance and coordinating with Product, Training, and Safety before launches.