Operations Readiness Program Manager (Hybrid)

Gatik; Phoenix (AZ); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Gatik is seeking a detail-oriented Program Manager, Operations Readiness to ensure readiness for software releases, hardware improvements, and platform updates. You will interface between Technical Engineering and Operations, collaborating with Product, Training, and Safety to enable, communicate, train, and validate changes before launch.

The role is hybrid, with 2 days per week in Santa Clara, Phoenix, Dallas, or Toronto.

Qualifications

• Bachelor’s degree in Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
• 5+ years of experience in program management, operations, or launch management.
• Experience managing cross-functional programs with several stakeholders, including technical engineering teams.
• Experience building or running an issue triage, intake, or escalation process.
• Working knowledge of lean principles and process standardization.
• Experience preparing operations teams for product, technology, or process changes.
• Excellent written and verbal communication, including turning technical information into clear operational guidance.
• Experience with program management and issue tracking tools such as Jira, Confluence, Asana, or Smartsheet.
• Experience in autonomous vehicles, trucking, logistics, or fleet operations preferred.
• Lean Six Sigma Yellow or Green Belt, or equivalent lean training preferred.
• Experience supporting software or hardware release cycles in a technology or robotics environment preferred.
• Familiarity with safety‑critical operations and change management processes preferred.
• Experience working with training and enablement teams to roll out SOPs and field training preferred.
• PMP, CSM, or similar program management certification preferred.
• Experience in a high‑growth or startup environment preferred.

Responsibilities

• Own readiness programs end to end for software releases, hardware improvements, platform updates, and process changes.
• Standardize the readiness process with templates, checklists, and gates for consistency.
• Apply lean principles to speed up readiness and rollout workflows.
• Bridge Engineering and Operations by translating technical changes into operational impact.
• Maintain the operations triage process including intake, prioritization and routing.
• Escalate field feedback and ensure it shapes future releases and improvements.
• Partner across functions with Product, Operations, Training, and Safety for alignment.
• Drive training and enablement with documentation, SOP updates, and field communications.
• Manage risk and safety alignment with Safety.
• Coordinate rollouts and run retrospectives to improve processes.

Skills

Cross-functional

Lean principles

Communication

Change management

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Asana

Smartsheet

Job description

Gatik is seeking a detail-oriented Program Manager, Operations Readiness to ensure readiness for software releases, hardware improvements, and platform updates. You will interface between Technical Engineering and Operations, collaborating with Product, Training, and Safety to enable, communicate, train, and validate changes before launch.

The role is hybrid, with 2 days per week in Santa Clara, Phoenix, Dallas, or Toronto.