Ops Readiness TPM — Autonomous Freight

Gatik; Santa Clara (CA); Hybrid; USD 170,000 - 220,000; Full time

Benefits offered by this job

Hybrid work model

On-site in Santa Clara

Job summary

Gatik is seeking an operational and solution-oriented Technical Program Manager focused on Operations Readiness to ensure our commercial operations adapt seamlessly to engineering and technology changes.

You will oversee impact evaluations, change management, and readiness prep for hardware, software, maps, and posture updates, reporting to the Director of Program Management and partnering with Ops, AVO, Technical Ops, and Engineering to maintain safety and continuity while scaling autonomous

Qualifications

• 3–5+ years of experience in operations readiness, product feature rollouts, program management, or operational training in a scaled technology/logistics company.
• Background in AV/robotics, mobility, logistics, or hardware-enabled service platforms.
• Strong cross-functional communication and ability to translate technical changes into practical operational procedures.

Responsibilities

• Serve as the primary bridge between Engineering and Commercial Operations for all engineering-driven technology and product changes.
• Ask probing, structured questions across technical stakeholders to evaluate how new hardware, software, map, or posture changes impact daily operations.
• Map out operational touchpoints and build end-to-end readiness plans, training materials, and updated operational workflows prior to deployment.
• Coordinate cross-functional alignment between Ops leadership, AVO drivers, field safety, and engineering to ensure field teams are fully qualified for incoming updates.
• Track operational rollout milestones, manage operational risks, and provide post-deployment feedback loops to engineering.

Skills

Operations readiness

Program management

Cross-functional collaboration

AV/robotics knowledge

On-site collaboration

Job description

Gatik is seeking an operational and solution-oriented Technical Program Manager focused on Operations Readiness to ensure our commercial operations adapt seamlessly to engineering and technology changes.

You will oversee impact evaluations, change management, and readiness prep for hardware, software, maps, and posture updates, reporting to the Director of Program Management and partnering with Ops, AVO, Technical Ops, and Engineering to maintain safety and continuity while scaling autonomous