Hybrid Online Student Success Advisor

University of Cincinnati College of Medicine; Cincinnati, Northern (OH, KY); Hybrid; USD 48,000 - 68,000; Full time

Job summary

University of Cincinnati College of Medicine seeks an Online Student Success Coordinator for UC Online. This hybrid role supports students and faculty involved in online courses, certificates, and degree programs.

You will coordinate administrative tasks, act as a liaison between college personnel and students, and help maintain strong student engagement and success metrics. You will work across enrollment, advising, and marketing teams to optimize program delivery, retention, and graduation

Qualifications

• Bachelor’s Degree is required.
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
• Two (2) years of higher education advising or recruiting experience.

Responsibilities

• Build friendly, professional relationships with new and returning students from 1st term through to graduation to provide administrative and customer support for degrees/certificates.
• Monitor retention benchmarks and graduation rates using a CRM to identify at-risk behaviors and provide guidance to mitigate persistence issues.
• Share programmatic enrollment data and trends as a member of cross-functional teams.
• Work with Enrollment Advisors and UC Online Marketing to provide admissions support and program updates.
• Identify problems or inefficiencies and collaborate with leadership to implement resolutions and improvements.
• Monitor student satisfaction and coordinate problem resolution while maintaining professionalism.
• Escalate student retention concerns as needed.
• Perform related duties as needed.

Skills

Consultative advising

CRM interactions

Cross-functional collaboration

Education

Bachelor’s Degree

Six years of relevant work experience or training

Tools

CRM platform

Enrollment CRM

Job description

University of Cincinnati College of Medicine seeks an Online Student Success Coordinator for UC Online. This hybrid role supports students and faculty involved in online courses, certificates, and degree programs.

You will coordinate administrative tasks, act as a liaison between college personnel and students, and help maintain strong student engagement and success metrics. You will work across enrollment, advising, and marketing teams to optimize program delivery, retention, and graduation