Online Student Success Coordinator, Hybrid, UC Online

University of Cincinnati; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition remission

Robust retirement plans

Paid time off

Job summary

University of Cincinnati Online is seeking an engaged advisor to support students and faculty in online programs. You will provide administrative and enrollment guidance, help with registration and course selection, and collaborate with campus teams to improve student success.

You will monitor retention, use CRM tools to identify at-risk students, and communicate proactive plans. The hybrid role serves Ohio, Indiana, and Kentucky campuses, with in-person needs at UC's Main Campus as required.

Qualifications

• Bachelor's degree required; relevant experience may substitute.
• Two years of higher education advising or recruiting experience required.
• Strong CRM proficiency and data-driven approach expected.

Responsibilities

• Provide administrative and logistical support to online students and faculty.
• Advise students from registration through graduation using a consultative approach.
• Monitor retention metrics and identify at-risk students with personalized plans.
• Collaborate with Enrollment Advisors and UC Online Marketing on admissions updates.
• Identify problems and drive improvements with appropriate leaders.
• Escalate retention concerns to supervisor and support problem resolution.

Skills

Consultative advising

CRM software proficiency

Relationship building

Cross-functional collaboration

Education

Bachelor's Degree

Six years of relevant experience in lieu of education

Tools

CRM platform

Job description

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success.

Job Overview

UC Online is the University of Cincinnati's online division, bringing UC's nationally recognized programs to students who need the flexibility of online learning. We support students at every stage, from their first inquiry through graduation, with a focus on quality and innovation.

Student success drives everything we do. We use data to help students find the right program, stay on track, and reach their goals - giving them access to practical, research-informed education from a university with a long track record of innovation.

This is a hybrid role for candidates based in Ohio, Indiana, or Kentucky. You'll need to live in the Cincinnati Tri-State area and be able to commute to UC's Main Campus as needed. Remote work follows university policy and is subject to change.

Provide administrative and logistical support to students and faculty immersed in online courses, certificates, and degree programs. Also provide operational support to students and faculty regarding educational program issues and serve as a liaison between college personnel, faculty, and new and returning students.

Essential Functions

• Using a consultative advising approach, build friendly, professional relationships with new and returning students from 1st term through to graduation to provide administrative and customer support for assigned degrees and/or certificate programs in the areas of registration, course selection, persistence risk, and online student success strategies.
• Using a Customer Relationship Management (CRM) platform, monitor and work to improve retention benchmarks and graduation rates through early identification of at-risk behaviors and provide guidance to mitigate student persistence issues, including such actions as personalized communication plans to ensure continuous enrollments.
• Share programmatic enrollment data and trends as an active strategic member of cross-functional teams.
• Work closely with the Enrollment Advisors and UC Online Marketing to provide program updates and admission support.
• Identify problems or inefficiencies and work with the appropriate enrollment functional leader and/or College to implement effective resolutions and improvements.
• Monitor student satisfaction and coordinate problem resolution while maintaining a high level of professionalism.
• Escalate student retention concerns to immediate supervisor or administrator.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

Two (2) years of higher education advising or recruiting experience.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.

Real Work-Life Balance

• Vacation and sick time
• 11 paid holidays and additional end-of-year paid time off (Winter Season Days)
• 6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

UC is an E-Verify employer.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 104207