Hybrid Oncology Care Coordinator | Referrals & Scheduling

Hugh Chatham Health; Concord (NC); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Retirement plans with employer match

Educational Assistance

Job summary

Advocate Health is seeking a full-time Patient Services Coordinator in Concord, NC to manage referrals, coordinate with referring and receiving practices, and ensure seamless patient flow across departments. You will review benefits, educate patients on coverage, obtain authorizations, and help with scheduling surgical procedures and tests.

The role requires a high school diploma or GED, computer experience, and strong customer service skills.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service experience

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking a full-time Patient Services Coordinator in Concord, NC to manage referrals, coordinate with referring and receiving practices, and ensure seamless patient flow across departments. You will review benefits, educate patients on coverage, obtain authorizations, and help with scheduling surgical procedures and tests.

The role requires a high school diploma or GED, computer experience, and strong customer service skills.