Care Coordination Specialist - Hybrid

Atrium Health; Concord (NC); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Hybrid schedule

Job summary

Advocate Health is seeking a referral coordinator for the Carolinas Medical Center – LC: Med Onc: Concord area. The role includes handling referrals, authorizations, and scheduling, with emphasis on insurance coverage education and patient experience.

The position offers a 40-hour work week, a hybrid schedule after orientation, and base compensation aligned with market norms. Strong customer service and computer skills are essential.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance coverage knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking a referral coordinator for the Carolinas Medical Center – LC: Med Onc: Concord area. The role includes handling referrals, authorizations, and scheduling, with emphasis on insurance coverage education and patient experience.

The position offers a 40-hour work week, a hybrid schedule after orientation, and base compensation aligned with market norms. Strong customer service and computer skills are essential.