Hybrid Onboarding & Success Coordinator

present of AI; Waltham (MA); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Allego in Waltham, MA is seeking a Customer Success Coordinator - Implementation. This entry-level role focuses on hands-on software onboarding: you set up customer accounts, groups, content layouts and workflows, and train customer admins to run things after go-live.

A strong candidate has 1–2 years in customer service or technical support, learns software quickly, stays organized with many small tasks, and can confidently lead a live training call.

Qualifications

• Hands-on onboarding experience in customer service or tech support is preferred.
• Ability to learn software quickly and manage multiple small tasks.
• Willingness to lead live training calls with confidence.

Responsibilities

• Set up customer accounts inside the platform, including user groups, content layouts and workflows.
• Train customer admins to operate the system after onboarding.
• Support the onboarding process and ensure a smooth launch.

Skills

CRM familiarity

Live training leadership

Fast software learning

Task organization

Tools

Salesforce

Job description

Allego in Waltham, MA is seeking a Customer Success Coordinator - Implementation. This entry-level role focuses on hands-on software onboarding: you set up customer accounts, groups, content layouts and workflows, and train customer admins to run things after go-live.

A strong candidate has 1–2 years in customer service or technical support, learns software quickly, stays organized with many small tasks, and can confidently lead a live training call.