Remote SaaS Implementation Coordinator (Equity)

Allego; Boston (MA); Hybrid; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited vacation

Paid parental leave

Health Reimbursement Account (HRA)

Flexible Spending Account (FSA)

401(k) with company matching

Short & long-term disability, AD&D, a​

Life insurance

Allego stock options

Job summary

Allego is seeking an Implementation Customer Success Coordinator - Implementation in the Boston area to help ensure seamless onboarding, technical configuration, and early platform success for new Allego customers. You will work with ICSMs and Senior ICSMSs to execute client implementations and train customer admins on long-term support.

Ideal candidates have 1–2 years in SaaS customer success or software implementation, strong technical aptitude, excellent communication, and a collaborative

Qualifications

• 1–2 years of professional experience in customer service, client relations, software implementation support, or technical application support preferred.
• SaaS aptitude with ability to quickly master software functionality and navigate web apps.
• Customer-focused with urgency, empathy and ownership to help clients succeed.
• Detail-oriented with strong organizational skills and quality execution across concurrent tasks.
• Excellent written and verbal communication; able to host live trainings and walk customers through steps.
• Team-oriented with ability to collaborate with project managers and technical peers.
• Bachelor's degree or equivalent practical experience required.
• Familiarity with Salesforce or CS platforms is a plus.

Responsibilities

• Implementation Support: support onboarding and end-to-end implementation lifecycle for new customer accounts.
• Platform Configuration: configure user groups, content structures, workflows, and features within the Allego Platform per project needs.
• Customer Enablement & Training: train customer admins on configuration best practices for long-term success.
• Project Execution: track deliverables, manage action items, ensure milestones are met on time.
• Product Expertise: maintain deep knowledge of Allego platform functionality and best practices.
• Cross-Functional Coordination: collaborate with Product, Technical Support, and Account Management to resolve requests.
• Data Integrity & Reporting: maintain accurate project status and customer records in Salesforce.
• Process Improvement: refine templates, guides, and playbooks based on feedback.

Skills

SaaS aptitude

Customer focus

Detail oriented

Communicate clearly

Team player

Education

Bachelor's degree or equivalent

Tools

Salesforce

ChurnZero

Google Workspace

Microsoft Office

Job description

Allego is seeking an Implementation Customer Success Coordinator - Implementation in the Boston area to help ensure seamless onboarding, technical configuration, and early platform success for new Allego customers. You will work with ICSMs and Senior ICSMSs to execute client implementations and train customer admins on long-term support.

Ideal candidates have 1–2 years in SaaS customer success or software implementation, strong technical aptitude, excellent communication, and a collaborative