Customer Success Specialist | Live Training & Setup (Hybrid)

present of AI; Waltham (MA); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Allego in Waltham, MA is seeking an entry-level Customer & Solutions specialist to support customers after setup. The role blends email and Zoom support with hands-on setup tasks, live training sessions, and diligent logging in customer tracking tools.

Ideal candidates have 1–2 years in customer service or account support, strong attention to detail, quick responses, and the ability to stay organized across short tasks and longer projects.

Qualifications

• 1–2 years in customer service or account support.
• Strong attention to detail and the ability to respond quickly.

Responsibilities

• Answer questions by email and Zoom.
• Perform hands-on setup tasks to boost usage.
• Run live training sessions for customers.
• Log all activity in customer tracking tools.

Skills

Customer service

Attention to detail

Organization

Tools

Email

Zoom

Job description

Allego in Waltham, MA is seeking an entry-level Customer & Solutions specialist to support customers after setup. The role blends email and Zoom support with hands-on setup tasks, live training sessions, and diligent logging in customer tracking tools.

Ideal candidates have 1–2 years in customer service or account support, strong attention to detail, quick responses, and the ability to stay organized across short tasks and longer projects.