Customer Success Coordinator - Implementation

present of AI; Waltham (MA); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Allego in Waltham, MA is seeking a Customer Success Coordinator - Implementation. This entry-level role focuses on hands-on software onboarding: you set up customer accounts, groups, content layouts and workflows, and train customer admins to run things after go-live.

A strong candidate has 1–2 years in customer service or technical support, learns software quickly, stays organized with many small tasks, and can confidently lead a live training call.

Qualifications

• Hands-on onboarding experience in customer service or tech support is preferred.
• Ability to learn software quickly and manage multiple small tasks.
• Willingness to lead live training calls with confidence.

Responsibilities

• Set up customer accounts inside the platform, including user groups, content layouts and workflows.
• Train customer admins to operate the system after onboarding.
• Support the onboarding process and ensure a smooth launch.

Skills

CRM familiarity

Live training leadership

Fast software learning

Task organization

Tools

Salesforce

Job description

Customer Success Coordinator - Implementation

Customer & Solutions · Waltham, MA - Hybrid · Entry level

This is a hands-on starter role in software onboarding. The person sets up customer accounts inside the platform, such as user groups, content layouts and workflows, and teaches customer admins how to run things afterward. A strong candidate has one or two years in customer service or technical support, learns software fast, keeps many small tasks organized, and can lead a live training call with confidence.

How it fits the AI era

AI tools can speed up routine parts of this work, like drafting training guides, summarizing project notes and suggesting setup templates. The human parts stay central: understanding what a customer team really needs, spotting mistakes before launch, and building trust with admins who are new to the product. The product itself includes AI role-play coaching, so customers will likely have fresh questions about adopting AI in their sales teams.

How it builds AI experience

Working at a company whose platform includes AI coaching and conversation intelligence means seeing how real sales teams set up and use these features. Someone in this role can learn how AI tools get configured, rolled out and explained to non-technical users. To build a head start, try an AI role-play or call review tool, and practice using AI assistants to draft step by step guides and project checklists.

Worth showing

• Fast software learning
• Customer training sessions
• Project tracking and follow-through
• Salesforce or CRM familiarity

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Allego

Allego provides a revenue enablement platform unifying sales training, AI role-play coaching, content management, and conversation intelligence, per the company.