Customer Success Coordinator - Adoption

present of AI; Waltham (MA); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Allego in Waltham, MA is seeking an entry-level Customer & Solutions specialist to support customers after setup. The role blends email and Zoom support with hands-on setup tasks, live training sessions, and diligent logging in customer tracking tools.

Ideal candidates have 1–2 years in customer service or account support, strong attention to detail, quick responses, and the ability to stay organized across short tasks and longer projects.

Qualifications

• 1–2 years in customer service or account support.
• Strong attention to detail and the ability to respond quickly.

Responsibilities

• Answer questions by email and Zoom.
• Perform hands-on setup tasks to boost usage.
• Run live training sessions for customers.
• Log all activity in customer tracking tools.

Skills

Customer service

Attention to detail

Organization

Tools

Email

Zoom

Job description

Customer & Solutions · Waltham, MA - Hybrid · Entry level

This is a first-step customer success role focused on helping customers after they have set up the platform. The work is a mix of answering questions by email and Zoom, doing hands-on setup tasks to boost usage, running live training sessions, and logging everything in customer tracking tools. A strong candidate has one to two years in customer service or account support, pays close attention to detail, responds quickly, and stays organized across short tasks and longer projects.

How it fits the AI era

AI can speed up routine parts of this job, such as drafting replies, summarizing customer calls, and turning existing material into new training content. The human side stays central: reading how a customer is feeling, deciding what to prioritize, explaining things clearly in a live session, and building trust so people keep using the product. People who use AI tools to work faster while still checking the quality will stand out.

How it builds AI experience

Allego's platform includes AI role-play coaching and conversation intelligence, so this role offers a close view of how sales teams actually use AI tools day to day. Helping customers set these features up and get value from them builds practical skill in explaining AI products and spotting what drives adoption. Anyone preparing can try the AI features in similar sales training tools and practice using AI to draft help content and summarize support cases.

Worth showing

• Fast, clear customer communication
• Running live training sessions
• Detail-focused issue tracking

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Allego

Allego provides a revenue enablement platform unifying sales training, AI role-play coaching, content management, and conversation intelligence, per the company.