Patient Onboarding & Enrollment Specialist

Vivo Care, Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Vivo Care, Inc. is seeking an Enrollment Specialist to enroll patients in our Home Monitoring Program(s) and educate them on remote patient monitoring and chronic care management. You will guide patients in setting up medical devices and ensure a positive onboarding experience.

The role requires outbound and inbound calls, medical device guidance, and problem resolution, with strong communication and patient-centric focus. 90-day contract; full-time, Monday-Friday.

Qualifications

• Phone or Call Center experience required.
• Enrollment/Medical Sales experience preferred.
• Medical Assistant required.
• Technical aptitude to pass our typing and computer literacy test.
• Bilingual Spanish is a plus.
• Strong communication and listening skills.

Responsibilities

• Responsible for making outbound and receiving inbound calls to enroll patients in the program(s)
• Educating patients on the importance of remote patient monitoring and chronic care management
• Guide patients in the setup of their new medical devices over the phone
• Investigate equipment problems, troubleshoot, and provide a resolution
• Provide an exceptional patient experience
• Work with Enrollment Manager to achieve company objective

Skills

Phone/Call Center experience

Enrollment/Medical Sales

Medical Assistant

Technical aptitude

Bilingual Spanish

Job description

Vivo Care, Inc. is seeking an Enrollment Specialist to enroll patients in our Home Monitoring Program(s) and educate them on remote patient monitoring and chronic care management. You will guide patients in setting up medical devices and ensure a positive onboarding experience.

The role requires outbound and inbound calls, medical device guidance, and problem resolution, with strong communication and patient-centric focus. 90-day contract; full-time, Monday-Friday.