Hybrid On-Call After-Hours Crisis Support

National Youth Advocate Program (NYAP); Columbus (OH); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Phone reimbursement

Job summary

National Youth Advocate Program (NYAP) is seeking a Crisis Support Specialist to provide afterhours telephone support for families served. This contingent, on-call role requires responding to calls from the answering service, gathering information, and directing appropriate actions to custodial agencies and regions.

The ideal candidate has a bachelor’s degree in human services or related field, at least 1 year in youth services, and proven ability to stay alert after hours with strong listening

Qualifications

• Bachelor’s degree in human services, social work or related field.
• 1 year of experience in youth services, preferably with direct experience in child welfare or foster care.
• Must be able to stay alert after-hours and have excellent listening and speaking skills.

Responsibilities

• Assist with after-hours inbound calls from the answering service.
• Gather information for incident reports and notify custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support and notify on-call staff of incidents that require regional intervention.
• Coordinate placements and complete placement paperwork, including Medicaid documentation when applicable.
• Document interventions and behavioral health services provided via phone.

Skills

Active listening

Verbal communication

After-hours alertness

Education

Bachelor’s degree in human services or related field

Master’s degree preferred

Tools

Word processing

Spreadsheet

Database software

Job description

National Youth Advocate Program (NYAP) is seeking a Crisis Support Specialist to provide afterhours telephone support for families served. This contingent, on-call role requires responding to calls from the answering service, gathering information, and directing appropriate actions to custodial agencies and regions.

The ideal candidate has a bachelor’s degree in human services or related field, at least 1 year in youth services, and proven ability to stay alert after hours with strong listening