Crisis Support Specialist

National Youth Advocate Program (NYAP); Columbus (OH); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Phone reimbursement

Job summary

National Youth Advocate Program (NYAP) is seeking a Crisis Support Specialist to provide afterhours telephone support for families served. This contingent, on-call role requires responding to calls from the answering service, gathering information, and directing appropriate actions to custodial agencies and regions.

The ideal candidate has a bachelor’s degree in human services or related field, at least 1 year in youth services, and proven ability to stay alert after hours with strong listening

Qualifications

• Bachelor’s degree in human services, social work or related field.
• 1 year of experience in youth services, preferably with direct experience in child welfare or foster care.
• Must be able to stay alert after-hours and have excellent listening and speaking skills.

Responsibilities

• Assist with after-hours inbound calls from the answering service.
• Gather information for incident reports and notify custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support and notify on-call staff of incidents that require regional intervention.
• Coordinate placements and complete placement paperwork, including Medicaid documentation when applicable.
• Document interventions and behavioral health services provided via phone.

Skills

Active listening

Verbal communication

After-hours alertness

Education

Bachelor’s degree in human services or related field

Master’s degree preferred

Tools

Word processing

Spreadsheet

Database software

Job description

Compensation: $22 per hour

Contingent-- On Call as Needed:

Monday-Friday 4 PM-12 AM

This is a hybrid on call position.

The Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for assisting with afterhours calls from the answering service to provide support, answer questions, address comments and/or concerns and respond with the appropriate actions.

Working at NYAP

• Phone reimbursement

Responsibilities

• Assist with after-hours inbound calls from the answering service.
• Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support to callers. Notify on-call staff of incidents that require regional intervention.
• Manage afterhours placement referrals received while on shift. Consult with regional staff as needed to identify appropriate matches for youth referred. Coordinate with custodial agencies, foster parents, and the region to make placements. Complete all placement paperwork. Assist with locating afterhours emergency respite as needed.
• Assist foster parents to de-escalate crisis situations. Document all interventions and behavioral health services provided via phone.
• Log data regarding afterhours calls and placement requests. Assist with completion of required documentation for placements made during the day. Provide follow up communication to regions.
• Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day.
• Notify the referral source of the outcome of the referral.
• Complete Medicaid documentation when applicable.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree from an accredited school in human services, social work or behavioral/social sciences; Masters degree preferred.
• 1 year of experience in youth services, preferably with direct experience in child welfare, or foster care; preferred
• Must have the ability to be and stay alert after-hours; have excellent listening and speaking skills.
• Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Driving And Vehicle Requirements

• Valid driver’s license
• Reliable personal transportation
• Good driving record
• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability

Benefits listed are for eligible employees as outlined by our benefit policy.

Qualifications

An Equal Opportunity Employer, including disability/veterans.