Crisis Support Specialist

National Youth Advocate Program (NYAP); Chicago (IL); On-site; USD 49,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Tuition assistance

Paid time off

Paid holidays

Mileage reimbursement

Student loan repayment

On-call pay

Job summary

National Youth Advocate Program in Chicago, IL seeks a Crisis Support Specialist to handle after-hours calls from ERH foster parents, provide crisis intervention, emotional support, and document all interventions. You will help de-escalate crises, coordinate with custodial agencies, and maintain strong relationships with foster families.

Required are a bachelor’s degree in human services or related field and 1 year in youth services; strong listening and speaking skills are essential.

Qualifications

• Bachelor’s degree in human services, social work, or behavioral/social sciences.
• 1 year of experience in youth services, preferably with direct experience in child welfare or foster care.
• Ability to stay alert after hours; strong listening and speaking skills.

Responsibilities

• Perform all work in a manner consistent with NYAP’s mission and values.
• Develop and maintain connections with ERH foster parents.
• Provide daily contact with foster parents to build relationships.
• Handle all after-hours calls from ERH foster parents.
• Provide live crisis support for youth and ERH foster parents in need.
• De-escalate crises and document interventions and services.
• Identify and assist in implementing behavior stabilization techniques.
• Provide transportation for clients when needed.
• Gather information for incident reports and notify custodial agencies.

Skills

Active listening

Crisis intervention

Communication skills

Education

Bachelor's degree in human services or related field

Tools

MS Office

Database software

Job description

Position Summary

The Crisis Support Specialist works to make a meaningful difference in the lives of youth and families served by the National Youth Advocate Program. This position is responsible for taking after-hour calls from ERH foster parents to provide support, answer questions, address comments and/or concerns and respond with appropriate actions.

Location

Chicago, IL

Salary

$54,361 annually. In addition, there is an additional pay for on-call responsibility: $300 per month-$150 each pay period

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many, many more!
• Student Loan Repayment assistance, up to $1,200 per year!
• Medical, Dental, and Vision insurance for you and your family!
• 22 Days Off Each Year!
• Plus 11 Paid Holidays Per Year!
• Competitive salaries and benefits including a 401(k)
• Tuition Assistance
• Work Anniversary Trips!
• Peace leave
• Parental leave
• Flexible schedule
• Mileage Reimbursement

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Develop and maintain connections with ERH foster parents.
• Provide, at minimum, daily contact with foster parents to develop and build working relationships.
• Handle all after-hours calls from ERH foster parents.
• Provide live crisis support for youth and ERH foster parents in need of support.
• Assist foster parents in de-escalating crisis situations. Document all interventions and behavioral health services provided.
• Provide crisis intervention and emotional support.
• Identify and assist foster parents in implementing behavior stabilization techniques.
• Provide transportation for clients when needed.
• Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
• Log data regarding all after-hours conversations with ERH foster homes.
• Performs other duties as requested.

Minimum Qualifications

• Bachelor’s degree from an accredited school in human services, social work, or behavioral/social sciences.
• 1 year of experience in youth services, preferably with direct experience in child welfare, or foster care; preferred.
• Must have the ability to be and stay alert after hours; have excellent listening and speaking skills.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet, and database programs.

Driving And Vehicle Requirements

• Valid driver’s license
• Reliable personal transportation
• Good driving record
• Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability

Who We Are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth, and families.

An Equal Opportunity Employer, including disability/veterans.

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.