After-Hours Crisis Support & Placements Advocate

National Youth Advocate Program; Columbus (OH); Hybrid; USD 42,000 - 52,000; Part time

Benefits offered by this job

Phone reimbursement

Job summary

The National Youth Advocate Program seeks a Crisis Support Specialist to provide after-hours crisis support and placement coordination for youth and families. This role is hybrid-on-call, responding to incidents, gathering information, and coordinating with custodial agencies and foster parents by phone.

Responsibilities include documenting interventions, completing placement paperwork, and ensuring timely follow-up with regions and referral sources.

Qualifications

• Bachelor’s degree in human services, social work, or behavioral sciences; Master’s degree preferred.
• 1 year of experience in youth services or child welfare/foster care preferred.
• Ability to remain alert after-hours with strong listening and speaking skills.
• Proficient with computers and common software (Word, Excel, databases).

Responsibilities

• Assist with after-hours inbound calls from the answering service and provide support.
• Gather information for incident reports and notify custodial agencies.
• Provide telephone support to callers and de-escalate crisis situations.
• Manage after-hours placement referrals and coordinate with regional staff.
• Complete placement paperwork and Medicaid documentation when applicable.
• Log interventions and document services provided via phone.

Skills

Listening skills

Verbal communication

De-escalation

Crisis intervention

Education

Bachelor’s degree in human services

Master’s degree preferred

Tools

Microsoft Office

Word processing

Spreadsheet

Database software

Internet research

Mobile devices

Job description

The National Youth Advocate Program seeks a Crisis Support Specialist to provide after-hours crisis support and placement coordination for youth and families. This role is hybrid-on-call, responding to incidents, gathering information, and coordinating with custodial agencies and foster parents by phone.

Responsibilities include documenting interventions, completing placement paperwork, and ensuring timely follow-up with regions and referral sources.