Hybrid Office Administrator & Customer Support

Lawn Doctor Kingwood-Humble; New Caney (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

Lawn Doctor Kingwood-Humble in North Houston area is seeking a dependable customer service professional for a hybrid role balancing phone outreach and remote work.

You will take inbound calls, follow up with prospects, respond to emails, assist sales over the phone, and maintain accurate CRM records while ensuring customer satisfaction.

Strong communication, attention to detail, and a proactive attitude are essential; training and development are provided.

Qualifications

• High school diploma; higher education preferred.
• Excellent verbal and written communication skills.
• Experience in telephone customer interactions.
• Proficient computer skills.
• Commitment to continuous learning and development.
• Exceptional attention to detail.
• Friendly and enjoy meeting new people.
• Positive attitude.
• Ability to multitask and work in a fast paced environment.

Responsibilities

• Take inbound calls from customers and prospective customers.
• Make outbound calls to follow up and ensure customer satisfaction.
• Compose and reply to customer and prospect emails.
• Assist sales team with selling services over the phone.
• Maintain accurate customer data records.
• Take payments and handle collections.
• Serve as first line of support for customer inquiries via various communication platforms.
• Maintain detailed records of customer accounts in CRM.
• Work closely with team to identify and resolve issues through effective problem solving techniques.

Skills

Communication skills

Telephone experience

Computer skills

Attention to detail

Multitasking

Positive attitude

People skills

Education

High school diploma

Higher education preferred

Tools

CRM Platforms

Job description

Lawn Doctor Kingwood-Humble in North Houston area is seeking a dependable customer service professional for a hybrid role balancing phone outreach and remote work.

You will take inbound calls, follow up with prospects, respond to emails, assist sales over the phone, and maintain accurate CRM records while ensuring customer satisfaction.

Strong communication, attention to detail, and a proactive attitude are essential; training and development are provided.