Office Administrator

Lawn Doctor Kingwood-Humble; New Caney (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

Lawn Doctor Kingwood-Humble in North Houston area is seeking a dependable customer service professional for a hybrid role balancing phone outreach and remote work.

You will take inbound calls, follow up with prospects, respond to emails, assist sales over the phone, and maintain accurate CRM records while ensuring customer satisfaction.

Strong communication, attention to detail, and a proactive attitude are essential; training and development are provided.

Qualifications

• High school diploma; higher education preferred.
• Excellent verbal and written communication skills.
• Experience in telephone customer interactions.
• Proficient computer skills.
• Commitment to continuous learning and development.
• Exceptional attention to detail.
• Friendly and enjoy meeting new people.
• Positive attitude.
• Ability to multitask and work in a fast paced environment.

Responsibilities

• Take inbound calls from customers and prospective customers.
• Make outbound calls to follow up and ensure customer satisfaction.
• Compose and reply to customer and prospect emails.
• Assist sales team with selling services over the phone.
• Maintain accurate customer data records.
• Take payments and handle collections.
• Serve as first line of support for customer inquiries via various communication platforms.
• Maintain detailed records of customer accounts in CRM.
• Work closely with team to identify and resolve issues through effective problem solving techniques.

Skills

Communication skills

Telephone experience

Computer skills

Attention to detail

Multitasking

Positive attitude

People skills

Education

High school diploma

Higher education preferred

Tools

CRM Platforms

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

We are a local, franchise business looking for a dependable and reliable individual who is eager and ready to learn, grow, and contribute to our team. This is a hybrid position which will require working from home some of the time. Candidates must live in the North Houston area.

Our team members share a passion for success and a strong work ethic. No matter the task, we know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.

KEY RESPONSIBILITIES:

• Take inbound calls from customers and prospective customers
• Make outbound calls to follow up and ensure customer satisfaction
• Compose and reply to customer and prospect emails
• Assist sales team with selling services over the phone
• Maintain accurate customer data records
• Take payments and handle collections
• Serve as first line of support for customer inquiries via various communication platforms
• Maintain detailed records of customer accounts in CRM
• Work closely with team to identify and resolve issues through effective problem solving techniques

MUST HAVES: (Requirements)

• High school Diploma; Higher education preferred
• Excellent verbal and written communication skills
• Experience in telephone customer interactions
• Proficient computer skills
• Commitment to continuous learning and development
• Exceptional attention to detail
• Friendly and enjoy meeting new people
• Positive attitude
• Ability to multitask and work in a fast paced environment

NICE TO HAVES: (but not required)

• Knowledge in agronomy or plant health
• Experience using CRM platforms
• Experience in digital marketing

WHAT WE ARE LOOKING FOR:

• DRIVEN - We want someone who takes initiative, but isn't afraid to ask for clarification
• COMMITTED - Willing to go the extra mile to ensure our customers are happy
• PROBLEM SOLVER - Our customers need resolutions to problems, so a little common sense goes a long way
• POSITIVE ATTITUDE - No room for negativity here
• GREAT COMMUNICATOR - You'll be on the phone with customers who value our personal, small-business feel
• ULTIMATE ORGANIZER - You will keep the team up to date on everything
• EDUCATOR - You'll learn more than you ever wanted to know about getting a keeping a lawn healthy and beautiful and you will share that knowledge every day.
• ADAPTABLE TEAM PLAYER - Support the team and ready to step in where needed

Flexible work from home options available.