Hybrid NYC SOT Program Lead: Survivors of Torture

Heartland Alliance International; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Heartland Alliance International is expanding the Marjorie Kovler Center in New York City to reach more survivors of torture and trauma. The Sr.

Program Manager will oversee the SOT program’s service delivery model, ensure grant and donor compliance, and support strategic growth with MKC leadership. The role supervises staff, builds partnerships, manages budgets and reporting, and drives training and capacity building.

Qualifications

• Master's degree in social work, psychology, or related field with at least four years of clinical experience.
• Minimum of 8 years of experience working with individuals with complex trauma, including refugees, asylum seekers, survivors of torture, or other highly vulnerable populations.
• Minimum of 3 years supervising multidisciplinary teams and managing service delivery programs.
• Full licensure to practice within the work location (LCSW, LCPC or Clinical Psychologist) required.

Responsibilities

• Leads the development and ongoing improvement of the NYC Survivors of Torture (SOT) program’s service delivery model, monitoring and evaluation practices, and related systems to meet participant, community, and organizational needs.
• Is accountable for program compliance with grant objectives, donor requirements, and HAI policies and procedures and addresses significant program issues or risks as they arise.
• Independently resolves complex programmatic and operational issues within assigned authority and develops recommendations for significant matters requiring senior leadership approval.
• Serves as a member of the MKC Strategic Leadership Team, contributing to strategic planning, organizational decision-making, resource prioritization, and development of MKC-wide initiatives.
• Supervises NYC SOT staff and leads the interviewing, hiring, training, and performance management of employees and contractors in accordance with organizational policies and procedures.
• Provides coaching and professional development support to strengthen staff capabilities, team performance, and accountability for program outcomes.
• Develops and manages program budget in collaboration with Finance and senior leadership.
• Partners with Development team and senior leadership to shape program strategy, scope, staffing model, budgets, and outcomes for new and renewed funding.
• Ensures high-quality, accurate, and timely donor reporting in collaboration with M&E and other relevant staff.
• Oversees internal and external training initiatives for staff and community partners and ensures training responds to program and community needs.
• Evaluates the effectiveness of training and uses feedback and program outcomes to make improvements.
• Represents the NYC SOT program within HAI and with donors, community partners, coalitions, and other external stakeholders.
• Develops and strengthens partnerships that expand resources and referral networks and support program goals.

Skills

Staff supervision

Leadership

Program management

Microsoft 365

Ethical practice

Education

Master's degree in social work or psychology

Job description

Heartland Alliance International is expanding the Marjorie Kovler Center in New York City to reach more survivors of torture and trauma. The Sr.

Program Manager will oversee the SOT program’s service delivery model, ensure grant and donor compliance, and support strategic growth with MKC leadership. The role supervises staff, builds partnerships, manages budgets and reporting, and drives training and capacity building.