Sr. Program Manager, SOT

Heartland Alliance International; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Heartland Alliance International is expanding the Marjorie Kovler Center in New York City to reach more survivors of torture and trauma. The Sr.

Program Manager will oversee the SOT program’s service delivery model, ensure grant and donor compliance, and support strategic growth with MKC leadership. The role supervises staff, builds partnerships, manages budgets and reporting, and drives training and capacity building.

Qualifications

• Master's degree in social work, psychology, or related field with at least four years of clinical experience.
• Minimum of 8 years of experience working with individuals with complex trauma, including refugees, asylum seekers, survivors of torture, or other highly vulnerable populations.
• Minimum of 3 years supervising multidisciplinary teams and managing service delivery programs.
• Full licensure to practice within the work location (LCSW, LCPC or Clinical Psychologist) required.

Responsibilities

• Leads the development and ongoing improvement of the NYC Survivors of Torture (SOT) program’s service delivery model, monitoring and evaluation practices, and related systems to meet participant, community, and organizational needs.
• Is accountable for program compliance with grant objectives, donor requirements, and HAI policies and procedures and addresses significant program issues or risks as they arise.
• Independently resolves complex programmatic and operational issues within assigned authority and develops recommendations for significant matters requiring senior leadership approval.
• Serves as a member of the MKC Strategic Leadership Team, contributing to strategic planning, organizational decision-making, resource prioritization, and development of MKC-wide initiatives.
• Supervises NYC SOT staff and leads the interviewing, hiring, training, and performance management of employees and contractors in accordance with organizational policies and procedures.
• Provides coaching and professional development support to strengthen staff capabilities, team performance, and accountability for program outcomes.
• Develops and manages program budget in collaboration with Finance and senior leadership.
• Partners with Development team and senior leadership to shape program strategy, scope, staffing model, budgets, and outcomes for new and renewed funding.
• Ensures high-quality, accurate, and timely donor reporting in collaboration with M&E and other relevant staff.
• Oversees internal and external training initiatives for staff and community partners and ensures training responds to program and community needs.
• Evaluates the effectiveness of training and uses feedback and program outcomes to make improvements.
• Represents the NYC SOT program within HAI and with donors, community partners, coalitions, and other external stakeholders.
• Develops and strengthens partnerships that expand resources and referral networks and support program goals.

Skills

Staff supervision

Leadership

Program management

Microsoft 365

Ethical practice

Education

Master's degree in social work or psychology

Job description

Job Title: Sr. Program Manager, SOT

Location: New York, NY

Work Arrangement: Hybrid

Job Type: Regular Full-Time

Union: No

Classification: Exempt

Department: US Programs, MKC

Supervisory Responsibilities: Yes

About Heartland Alliance International & Marjorie Kovler Center:

Heartland Alliance International (HAI) is a global human rights organization advancing the health and human rights of marginalized communities. HAI provides trauma-informed mental health care, access to justice for survivors of rights abuses, and stigma-free health services. Through innovative, equity-driven approaches, HAI promotes human rights protections and gender equality across its global and U.S.-based programs.

HAI’s Marjorie Kovler Center (MKC), originally based in Chicago, is a nationally recognized treatment center for survivors of torture and severe trauma and their families. Serving individuals from more than 60 countries, MKC provides trauma-informed, culturally responsive mental health, medical, and social services. The center also advocates for the end of torture worldwide and for the rights of immigrant and refugee communities. HAI is now expanding the MKC into New York City, extending its nationally recognized survivor-centered model to reach more individuals and communities.

Position Summary:

The Sr. Program Manager oversees and provides leadership for the delivery and continued development of services for program participants at MKC-NYC. The role oversees program quality and operations, staff supervision, planning, and continuous improvement. Working with MKC leadership and community partners, the Sr. Program Manager addresses complex program needs, strengthens partnerships and referral networks, and supports the program’s strategic direction and long-term effectiveness.

Essential Functions/Duties & Responsibilities:

Program Leadership & Management

• Leads the development and ongoing improvement of the NYC Survivors of Torture (SOT) program’s service delivery model, monitoring and evaluation practices, and related systems to meet participant, community, and organizational needs.
• Is accountable for program compliance with grant objectives, donor requirements, and HAI policies and procedures and addresses significant program issues or risks as they arise.
• Independently resolves complex programmatic and operational issues within assigned authority and develops recommendations for significant matters requiring senior leadership approval.
• Serves as a member of the MKC Strategic Leadership Team, contributing to strategic planning, organizational decision-making, resource prioritization, and development of MKC-wide initiatives.

Staff Supervision & Team Development

• Supervises NYC SOT staff and leads the interviewing, hiring, training, and performance management of employees and contractors in accordance with organizational policies and procedures.Assesses program staffing needs and recommends changes to staffing structures, roles, and resources to support evolving priorities.
• Provides coaching and professional development support to strengthen staff capabilities, team performance, and accountability for program outcomes.

Budgeting, Reporting & Proposals

• Develops and manages program budget in collaboration with Finance and senior leadership.
• Partners with Development team and senior leadership to shape program strategy, scope, staffing model, budgets, and outcomes for new and renewed funding.
• Ensures high-quality, accurate, and timely donor reporting in collaboration with M&E and other relevant staff.

Training & Capacity Building

• Oversees internal and external training initiatives for staff and community partners and ensures training responds to program and community needs.
• Evaluates the effectiveness of training and uses feedback and program outcomes to make improvements.

Partnerships & External Representation

• Represents the NYC SOT program within HAI and with donors, community partners, coalitions, and other external stakeholders.
• Develops and strengthens partnerships that expand resources and referral networks and support program goals.
• Ensures NYC SOT program representation in relevant local and national immigrant- and refugee-serving coalitions and work groups and identifies opportunities for collaboration.

Education & Experience:

Required

• A master's degree (M.A./M.S.) in social work, psychology, or related human service equivalent with at least four years of clinical experience.
• A minimum of 8 years of experience working with individuals with complex trauma, including refugees, asylum seekers, survivors of torture, or other highly vulnerable populations.
• A minimum of 3 years of experience supervising multidisciplinary teams and managing service delivery programs.
• Full licensure to practice within the work location (LCSW, LCPC or Clinical Psychologist) required.

Preferred

• Language needs vary based on programs and participant populations served.Bilingual proficiency in a language other than English (e.g., Spanish, French, Arabic, or Portuguese) is strongly preferred.

Knowledge/Skills/Abilities (K/S/A):

• Proficiency in Microsoft 365
• Ability to remain calm, flexible, and solution-oriented in high-pressure or crisis situations.
• Commitment to ethical practice, confidentiality standards, and professional development.

Work Environment:

HAI has a dynamic and collaborative work environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communicate effectively, both verbally and in writing
• Sit, reach with arms and work with hands to operate computers or equipment
• Stand, walk, climb stairs, and may need to kneel or crouch to access workspace equipment
• May occasionally need to lift or move items up to 10 pounds

Equal Opportunity Employer Statement:

Heartland Alliance International makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization’s AIDS Policy Statement of September 1987.