Hybrid NYC IT Support Specialist

Tent Partnership for Refugees; New York (NY); Hybrid; USD 92,000 - 108,000; Full time

Job summary

Tent Partnership for Refugees is hiring a hands-on IT Specialist to provide onsite and remote Tier 1 and 2 support across our global offices. The role focuses on keeping devices, systems, and collaboration tools secure and running smoothly, with strong emphasis on customer service.

Required are 3+ years in end-user IT support, MS 365 administration, Intune, and Entra ID experience. This hybrid role requires excellent communication and collaboration across time zones.

Qualifications

• Three+ years of end-user technical support experience.
• Experience providing Tier 1 and Tier 2 support for Windows and macOS.
• Experience with Microsoft 365 administration and devices.
• Familiarity with endpoint management (Intune) and identity services (Entra ID).
• Strong customer service, clear communication, and teamwork.

Responsibilities

• Provide onsite and remote Tier 1 and Tier 2 support across global offices.
• Troubleshoot hardware, software, connectivity, authentication, printing, and business applications.
• Support Windows/macOS devices, mobile devices, and peripherals.

Skills

End-user support

Tier 1/2 support

Windows/macOS

Microsoft 365

Intune

Entra ID

Jira Service Management

Networking basics

Cybersecurity

Documentation

English communication

Education

Associate/Bachelor in IT

Tools

Microsoft 365

Intune

Entra ID

Jira Service Management

Job description

Tent Partnership for Refugees is hiring a hands-on IT Specialist to provide onsite and remote Tier 1 and 2 support across our global offices. The role focuses on keeping devices, systems, and collaboration tools secure and running smoothly, with strong emphasis on customer service.

Required are 3+ years in end-user IT support, MS 365 administration, Intune, and Entra ID experience. This hybrid role requires excellent communication and collaboration across time zones.