Hybrid IT Support Engineer – FinTech NYC

Financial Technology Partners; New York (NY); Hybrid; USD 98,000 - 132,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Financial Technology Partners is seeking an IT Support Engineer to join our New York office. This role focuses on first-line technical support for investment banking professionals, maintaining local office technology, provisioning devices, and ensuring a seamless tech experience in a fast-paced environment.

The position requires 1–3 years of IT support experience, strong troubleshooting, and proficient Microsoft 365 administration.

Qualifications

• 1–3 years of IT support, desktop support, or systems administration experience.
• Strong troubleshooting and analytical problem-solving skills.
• Experience supporting Windows 10/11 environments.
• Microsoft 365 administration and end-user support.
• Experience imaging, deploying, and configuring Windows laptops.
• Basic Active Directory administration.
• Excellent documentation and organizational skills.
• Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi‑Fi, and switching fundamentals.
• Outstanding customer service skills with a strong sense of urgency.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for desktop and end-user technical support in the New York office.
• Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices.
• Image, deploy, configure, and maintain laptops and workstations.
• Provision and deprovision user accounts, laptops, and equipment for new hires and departures.
• Create and administer Active Directory and Microsoft Entra ID user accounts.
• Manage/administer enterprise AI tools and platforms.
• Manage NTFS file permissions, security groups, and shared resources.
• Support conference room technology, Microsoft Teams, Zoom, and AV equipment.
• Assist with local office networking, hardware installations, and cabling.
• Maintain accurate IT asset inventory and technical documentation.
• Coordinate with vendors and senior IT staff to resolve infrastructure issues.
• Escalate complex issues appropriately while maintaining ownership through resolution.
• Deliver responsive, professional, white-glove technical support to employees at all levels of the organization.

Skills

IT support

Desktop support

Systems administration

Troubleshooting

Microsoft 365

Customer service

Active Directory

Tools

Windows

Microsoft 365

Active Directory

Microsoft Teams/Zoom/AV

Intune

Windows Autopilot

Job description

Financial Technology Partners is seeking an IT Support Engineer to join our New York office. This role focuses on first-line technical support for investment banking professionals, maintaining local office technology, provisioning devices, and ensuring a seamless tech experience in a fast-paced environment.

The position requires 1–3 years of IT support experience, strong troubleshooting, and proficient Microsoft 365 administration.