Hybrid Client Experience Strategy Specialist – Equity & PTO

Zeta-Global; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision

Employee Equity

Employee Discounts

Virtual Wellness Classes

Pet Insurance

Job summary

Zeta Global, NY-based AI-powered marketing cloud, is seeking a motivated Client Experience Strategy Specialist to join our team. You will support the Client Experience group by delivering insights, coordinating deliverables, and aligning cross-functional teams to maximize client satisfaction and drive measurable results.

You will work hybrid in New York City, collaborating with sales, media, analytics, and operations to turn data into actionable recommendations and ensure smooth project

Qualifications

• 1–3 years in client services, account coordination, customer success, marketing, media, advertising, or related field.
• Strong written and verbal skills.
• Excellent project management and organizational skills; able to manage multiple deadlines and priorities.

Responsibilities

• Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
• Maintain project plans, timelines, deliverable trackers, and internal documentation.
• Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
• Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
• Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
• Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
• Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.

Skills

Excellent communication skills

Strong project management

Cross-functional collaboration

Team-oriented, fast-paced

Tools

Microsoft Office Suite

Asana

Job description

Zeta Global, NY-based AI-powered marketing cloud, is seeking a motivated Client Experience Strategy Specialist to join our team. You will support the Client Experience group by delivering insights, coordinating deliverables, and aligning cross-functional teams to maximize client satisfaction and drive measurable results.

You will work hybrid in New York City, collaborating with sales, media, analytics, and operations to turn data into actionable recommendations and ensure smooth project