Hybrid Ecosystem Support & Knowledge Specialist

Motorola Solutions; Albuquerque (NM); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking an Ecosystem Support Specialist to join the CommandCentral Customer Support Team in a fast-moving, safety-focused environment. You will bridge users, engineering, and product development to deliver an Assisted Experience and advocate for customers.

You will own incident analysis, document resolutions, and train peers while supporting after-hours on-call rotations and maintaining high NPS scores for customer partnerships.

Qualifications

• Minimum of High School Diploma or GED.
• 2+ years' experience working in a help desk related environment.
• Must be able to obtain background clearance as required by government customer.
• Legal authorization to work in the U.S. indefinitely is required.

Responsibilities

• Cross-functional collaboration across Support, Product Management, and Engineering to analyze incidents and track outages.
• Document technical resolutions in case-tracking tools.
• Provide an exceptional customer experience across voice, email, and live chat workflows.

Skills

Application Troubleshooting

Operating Systems

Network Services

Workload Optimization

AI prompting workflows

Customer Retention

Education

High School Diploma or GED

Tools

Active Directory

Virtualization software

Job description

Motorola Solutions is seeking an Ecosystem Support Specialist to join the CommandCentral Customer Support Team in a fast-moving, safety-focused environment. You will bridge users, engineering, and product development to deliver an Assisted Experience and advocate for customers.

You will own incident analysis, document resolutions, and train peers while supporting after-hours on-call rotations and maintaining high NPS scores for customer partnerships.