Hybrid Network Technician – Infrastructure & IT Operations

City of San Jose; San Jose (CA); Hybrid; USD 85,000 - 125,000; Full time

Job summary

The City of San José Information Technology Department invites applications for an Infrastructure/Operations Technician (Network Technician I/II/III). The role supports enterprise infrastructure including Windows 11/Server 2019, Office 365, mobile devices, and network appliances.

Responsibilities include first-line technical support, incident triage, OS imaging, patching, and documentation. This hybrid-telework position operates on a 32-hour onsite schedule with salary determined by

Qualifications

• Knowledge of MFA setup and troubleshooting.
• Experience with AD user/computer management and group policies.
• Experience with VMware VM configuration and provisioning.
• Strong Windows networking knowledge (TCP/IP, DNS, DHCP).
• Experience deploying OS images and patching with SCCM/Intune.
• Experience enrolling mobile devices into MDM (Intune/Workspace ONE).
• Ability to document technical procedures clearly.

Responsibilities

• Provide first-line technical support for desktop, laptop, mobile, VOIP, and conferencing issues.
• Prioritize incidents to meet service levels and triage requests.
• Troubleshoot hardware, software, OS, and connectivity problems.
• Support Windows and Mac OS, Microsoft 365, and mobile devices.
• Maintain documentation of support activities and solutions.
• Assist with deployments, replacements, and upgrades.
• Escalate complex issues to engineers or vendors.
• Deliver professional, customer-focused support to City staff.

Skills

MFA administration

Active Directory management

VMware configuration

Windows networking

SCCM/Intune patching

MDM enrollment

Education

High School diploma or equivalent

College IT coursework

CompTIA A+ certification or equivalent

Tools

VMware

Intune

Workspace ONE

Active Directory

Job description

The City of San José Information Technology Department invites applications for an Infrastructure/Operations Technician (Network Technician I/II/III). The role supports enterprise infrastructure including Windows 11/Server 2019, Office 365, mobile devices, and network appliances.

Responsibilities include first-line technical support, incident triage, OS imaging, patching, and documentation. This hybrid-telework position operates on a 32-hour onsite schedule with salary determined by