Network Engineer - Public Works

City of San Jose; San Jose (CA); On-site; USD 131,000 - 159,000; Full time

Job summary

City of San José’s Technology Services Division seeks a Network Engineer (Windows Desktop Support Engineer) to handle day-to-day desktop/server support, patch management, and system administration on-site, 8:00 a.m.–5:00 p.m., Monday–Friday.

The role involves managing ~800 Windows devices, ~50 servers, and 500+ iOS devices across multiple networks. Requires a BS in CS/CE/MIS and relevant IT certifications.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering, MIS, or related field.
• Three (3) years of experience providing desktop, data security, system administration, server, or network support to end users.
• Two (2) years of related experience may substitute for up to two years of education.

Responsibilities

• Resolve escalated desktop, server, and mobile device issues.
• Building, imaging, and deploying Windows 11 devices.
• Maintain patch and security compliance across the environment.
• Manage device lifecycle and replacement-part inventories.
• Document procedures and resolutions for the support team.

Skills

Desktop support

System administration

Patch management

Teamwork & communication

Problem solving

Project management

Reliability

Education

Bachelor’s Degree in Computer Science/Engineering/MIS

Tools

Windows OS

Windows Server

iOS devices

Patch management tools

Microsoft SCCM/Intune

Job description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at [e-mail].

About The Department

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.

Position Duties

The total salary range for Network Engineer classification is $130,930.80 - $159,279.12. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience. The Department of Public Works (DPW) is currently seeking to fill one (1) full-time Microsoft Windows Desktop Support Engineer (Network Engineer) vacancy with the Technology Services Division. The Network Engineer position is an individual contributor role responsible for day-to-day desktop and user support, patch management, system administration, and maintenance. The environment includes approximately 800 Windows devices, 50 servers, and 500+ iOS mobile devices running across multiple network segments. This position is 100% on-site, Monday–Friday, 8:00 a.m.–5:00 p.m.

Key responsibilities

• Resolve escalated (Tier 2/3) desktop, server, and mobile device issues
• Building, imaging, and deploying Windows 11 devices
• Maintain patch and security compliance across the environment
• Manage device lifecycle and replacement-part inventories
• Document procedures and resolutions for the support team

Minimum Qualifications

Education: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field.

Experience: Three (3) years of experience equivalent to performing technical work of complex difficulty to provide desktop, data security, system administration, server, or network support to end users.

Acceptable Substitution: Two (2) years of related experience may be substituted for up to two years of the education requirement.

Required Licensing

• Possession of a valid California Driver’s License.
• Possess an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, Microsoft Certified, Microsoft 365 Certified, OR an equivalent professional, industry recognized certification acceptable to the City.

Other Qualifications

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks while using collaboration and conflict resolution skills.

Continuous Improvement – Actively identifies new areas for learning and regularly creates and takes advantage of learning opportunities.

Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promote job performance.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Reliability – Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Employment Eligibility

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Charmaine Guerrero at [e-mail].