Cloud Infrastructure Engineer (Enterprise Information Technology Engineer I/II)

San Jose CA; San Jose (CA); Ibrido; USD 120.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid telework eligibility

32-hour onsite workweek

Descrizione del lavoro

The City of San José is seeking a Cloud Infrastructure Engineer in the Information Technology Department. This role focuses on administering hybrid Cloud environments (Azure), governance, and enterprise storage, with hands-on configuration, automation, and disaster recovery planning.

The incumbent will lead projects end-to-end in a dynamic municipal setting. The ideal candidate must have a Bachelor’s degree in a related field and 3–4 years of progressive IT experience, with professional

Competenze

• Bachelor’s Degree in Computer Science, Computer Engineering, MIS, Business and Public Administration, or related field.
• EITE I requires 3 years of progressive technical experience; EITE II requires 4 years.
• Two years of related experience may substitute for up to two years of education.
• Valid California driver’s license required.
• Industry certifications such as MCSA, CCNA/CCNP, or equivalent are required for EITE I/II.

Mansioni

• Manage Public Cloud (Azure) governance and operations, distributed file systems (and/or FileShare), and enterprise storage.
• System management and monitoring.
• Provide service improvement through automation.
• Hands-on system configuration and advanced troubleshooting to ensure service availability and SLAs.
• Design and implement Azure cloud backup and Disaster Recovery.
• Upgrade Windows server and FileShare cluster.
• Administer and monitor server backup operations.

Conoscenze

Azure governance

PowerShell scripting

Disaster Recovery

Hybrid cloud

System administration

Azure FileShare

Windows Server

Active Directory

Group Policy

SolarWinds

Formazione

Bachelors degree in CS/Engineering/MIS or related field

Four years of related progressive IT experience

Strumenti

SolarWinds

FileShare / Distributed File System

Azure Resource Manager

PowerShell

Descrizione del lavoro

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.9 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

The City of San José is creating the civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on…

This is an exciting opportunity in the Information Technology Department. The Cloud Infrastructure Engineer will be a subject matter expert in the server infrastructure team. The ideal candidate must have hands‑on experience in administering, supporting, troubleshooting, and managing hybrid Cloud environment. The candidate should be familiar with hyperconverged infrastructure (HCI) platform, enterprise file share/storage, backup and recovery, antivirus software, SolarWinds monitor software, and PowerShell script automation.

As a Cloud Infrastructure Engineer, you will need to possess strong technical leadership skills, be able to work well with both technical and non‑technical staff and have excellent communication skills. In this position, you will own, manage, and be able to complete projects from beginning to end in a timely fashion and must be able to work in a dynamic environment with a mixture of operational tasks and project assignments.

Position duties include, but are not limited to:

• Manage Public Cloud (Azure) governance and operations, distributed file systems (and/or FileShare), and enterprise storage
• System management and monitoring
• Provide service improvement through automation
• Perform hands‑on system configuration and advanced troubleshooting of infrastructure issues to ensure service availability to meet service level expectations
• Design and implement Azure cloud backup and Disaster Recovery of infrastructure services
• Upgrade Windows server and FileShare cluster
• Administer and monitor server backup operations

Please note that the Cloud Infrastructure Engineer position is eligible for a hybrid telework schedule, which is subject to change. The City is currently on a 32-hour onsite workweek.

Salary Information: The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II classification shall also receive approximately five percent (5%) ongoing non‑pensionable compensation pay.

The EITE I/II classification is represented by the Municipal Employees' Federation (MEF) AFSCME, Local 101 bargaining unit.

Education and Experience:

• EITE I: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field AND three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.
• EITE II: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field AND four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.

Acceptable Substitution:

• Two (2) years of related experience may be substituted for up to two (2) years of the education requirement.

Required Licensing (such as driver’s license, certifications, etc.)

• Possession of a valid State of California driver’s license.
• EITE I: Possess an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, OR an equivalent professional, industry-recognized certification acceptable to the City.
• EITE II: Possess and maintain a current (non-expired) industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, OR an equivalent professional, industry-recognized certification acceptable to the City.

Passing a San José Police Department background check is a condition of employment.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise

Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

• Ability to understand complexities of enterprise infrastructure and how to leverage technologies (Windows networking, Windows server clustering, storage, load balancing, etc.) for citywide benefits.
• Strong technical hands‑on experience in designing, configuring, implementing, managing, troubleshooting and administering current technologies such as:

• Hybrid virtual/physical infrastructure
• Single Sign-On (SSO)
• Web Application Proxy
• PowerShell scripting
• Disaster Recovery
• SSL certificates and domain registration
• Windows Server administration
• Active Directory and Group Policy
• Enterprise Storage
• Azure resource management
• Load balancing
• Cloud governance
• Network troubleshooting
• Distributed File System and/or Fileshare
• Solarwinds system monitoring and alerting

Analytical Thinking

Approaching a problem or situation by using a logical, systematic, sequential approach.

Problem Solving

Approaches a situation or problem by defining the problem or issue; determines the significance of the problem; collects information and uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills

Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills

Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Project Management

Ensures support for projects and implements agency goals and strategic objectives.

Selection Process

The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Felipa Perez at [e-mail].