Network Engineer - Public Works

City of San Jose; San Jose (CA); On-site; USD 131,000 - 159,000; Full time

Job summary

City of San José is hiring a Microsoft Windows Desktop Support Engineer (Network Engineer) for the Technology Services Division. The role focuses on day-to-day desktop and user support, patch management, system administration, and maintenance for a large Windows environment with hundreds of devices and servers.

The position is full-time, on-site, with standard hours. Candidates should have a Bachelor's degree and relevant IT certifications; California driver’s license is required.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, MIS, or a closely related field.
• Two years of related experience may substitute for education as allowed.
• Possession of a valid California Driver’s License and industry IT certifications are preferred.

Responsibilities

• Resolve escalated desktop, server, and mobile device issues (Tier 2/3).
• Build, image, and deploy Windows 11 devices.
• Maintain patch and security compliance across the environment.
• Manage device lifecycle and inventories of replacements.
• Document procedures and resolutions for the support team.

Skills

Desktop support

Patch management

System administration

Documentation

Education

Bachelor’s degree in CS/Engineering / MIS

Tools

Windows Server

Active Directory

PowerShell

Networking basics

Job description

City of San José

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.

Public Works Department

The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.

The total salary range for Network Engineer classification is $130,930.80 - $159,279.12.

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

Position

The Department of Public Works (DPW) is currently seeking to fill one (1) full-time Microsoft Windows Desktop Support Engineer (Network Engineer) vacancy with the Technology Services Division.

The Network Engineer position is an individual contributor role responsible for day-to-day desktop and user support, patch management, system administration, and maintenance. The environment includes approximately 800 Windows devices, 50 servers, and 500+ iOS mobile devices running across multiple network segments. This position is 100% on-site, Monday–Friday, 8:00 a.m.–5:00 p.m.

Key responsibilities include, but are not limited to the following:

• Resolve escalated (Tier 2/3) desktop, server, and mobile device issues
• Building, imaging, and deploying Windows 11 devices
• Maintain patch and security compliance across the environment
• Manage device lifecycle and replacement-part inventories
• Document procedures and resolutions for the support team

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Education

A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field.

Experience

Three (3) years of experience equivalent to performing technical work of complex difficulty to provide desktop, data security, system administration, server, or network support to end users.

Acceptable Substitution

Two (2) years of related experience may be substituted for up to two years of the education requirement.

Required Licensing

• Possession of a valid California Driver’s License.
• Possess an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, Microsoft Certified, Microsoft 365 Certified, OR an equivalent professional, industry recognized certification acceptable to the City.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks while using collaboration and conflict resolution skills.
• Continuous Improvement – Actively identifies new areas for learning and regularly creates and takes advantage of learning opportunities.
• Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promote job performance.
• Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Project Management – Ensures support for projects and implements agency goals and strategic objectives.
• Reliability – Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Charmaine Guerrero at [e-mail]