Hybrid Network Support Specialist – Tier 1

ADI Global Distribution

Lehi (UT)

Hybrid

USD 29,000 - 49,000

Full time

4 days ago

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Benefits offered by this job

Hybrid schedule

Medical, Dental, Vision coverage

401k with company match

Paid holidays

Employee discounts

Parental leave

Career progression

Job summary

ADI Global Distribution seeks a Network Technical Support Specialist to assist network professional integrators with installation guidance, troubleshooting, and configuration across a broad portfolio of brands and solutions. The role emphasizes ownership, technical depth, and customer-first service in a smart and connected ecosystem.

The position requires 1-2 years of hands-on experience with routers, switches, and wireless access points, plus relevant certifications.

Qualifications

1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points.

Responsibilities

Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures.
Act as first point of contact for ADI professional integrators in the Standard Network queue (Tier-1).
Document customer and partner interactions, including troubleshooting steps and outcomes, in internal systems.
Tackle complex network issues across addressing, routing, switching, VLANs, multicast, and WAN technologies.
Process product returns in accordance with verification protocols.