Hybrid Network Support Specialist (Tier-1)

ADI Global Distribution; Irving (TX); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Life and health insurance

Life assistance program

AD&D insurance

Disability insurance

401k plan

Vacation & holidays

Job summary

ADI Global Distribution is seeking a Network Technical Support Specialist to assist network professional integrators in the smart and connected ecosystem. You will handle inquiries, provide installation guidance, and support configuration and troubleshooting for a broad portfolio of brands.

The role requires deep technical knowledge, strong problem-solving, and ownership of network installations, with a hybrid work model and opportunities to grow within a global company.

Qualifications

• 1–2 years of professional experience installing and configuring network products.
• Certifications such as Network+ CCNA CCNP or Snap One PCNA & Control4 Certified Technician.

Responsibilities

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures.
• Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1).
• Accurately document customer and partner interactions using internal systems.
• Manage and solve complex network challenges across Addressing/ Routing/ Switching, VLANs, and WAN technologies.

Skills

Network install

Certifications

English communication

Troubleshooting

Job description

ADI Global Distribution is seeking a Network Technical Support Specialist to assist network professional integrators in the smart and connected ecosystem. You will handle inquiries, provide installation guidance, and support configuration and troubleshooting for a broad portfolio of brands.

The role requires deep technical knowledge, strong problem-solving, and ownership of network installations, with a hybrid work model and opportunities to grow within a global company.