Network Operations Engineer

Gravity IT Resources; Charlotte (NC); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Gravity IT Resources seeks a Tier III Network Operations Engineer to troubleshoot and resolve complex network issues across WAN, LAN, routing, switching and wireless technologies in a hybrid environment in Charlotte, NC.

The role requires strong TCP/IP knowledge, network protocols, and familiarity with data center and security concepts. Agile team collaboration and self-motivation are valued for this contract position.

Qualifications

• Bachelor's degree in Information Technology or equivalent is required.
• Minimum 2 years of related work experience; or High School/GED with 6 years related experience.

Responsibilities

• Support internal data networks with focus on improving reliability.
• Troubleshoot LAN, WAN and wireless network performance issues.
• Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators.
• Provide timely resolution to trouble tickets.
• Contributes to and participates in network improvement initiatives.
• Participates in on-call rotation duties.
• Collaborate across all tiers of operations organization.

Skills

Networking Protocols

Routing and Switching

LAN/WAN Technologies

ACI

Wireless Networking

Network Monitoring and Tools

Network Troubleshooting

Network Maintenance

Continuous Learning

Education

Bachelor's degree in Information Technology

2+ years related work experience

Tools

ThousandEyes

LiveAction

SolarWinds

Wireshark

Job description

Hybrid Days: TUES AND WED PLUS ONE OTHER DAY OF THEIR CHOICE

One year contract- likely to extend!

IT Telecom Analyst /Network Operations Engineer

Job Summary

As a Tier III Network Operations Engineer, you will be the go-to expert for troubleshooting and resolving complex network issues. These can be related to WAN, LAN, routing, switching and wireless technologies.

This is a troubleshooting/break-fix role requiring a strong understanding of network protocols. This position is responsible for the operational support of complex enterprise network solutions. This position requires a thorough understanding of TCP/IP, routing, switching, wireless, and a general understanding of datacenter and network security technologies. Familiarity with network automation and monitoring are additional skills that are highly valued. The successful candidate will be a self-starter who excels with little supervision and works with small teams using Agile engineering principles.

Responsibilities

• Support internal data networks with focus on improving reliability
• Troubleshoot LAN, WAN and wireless network performance issues
• Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators
• Provide timely resolution to trouble tickets
• Contributes to and participates in network improvement initiatives
• Participates in on-call rotation duties
• Collaborate across all tiers of operations organization

Basic/Required Qualifications

• Bachelor's degree in Information Technology from a four-year college
• In addition to required degree, two (2) years minimum of related work experience
• In lieu of Bachelor's degree AND two (2) years minimum of related work experience listed above, High School/GED AND six (6) years minimum related work experience
• Networking Protocols: Proficiency in understanding, configuring and troubleshooting networking protocols and technologies.
• Routing and Switching: Ability to troubleshoot complex routing and switching issues.
• LAN/WAN Technologies: Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies, including VLANs, Ethernet, MPLS, ACI, ISE and SD-WAN.
• ACI: Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, application policy infrastructure controllers (APICs), and tenant configurations.
• Wireless Networking: Familiarity with wireless standards, wireless security protocols, and wireless network configuration and troubleshooting.
• Network Monitoring and tools: Proficiency in using networking tools to proactively identify and resolve network performance issues (ThousandEyes, LiveAction, Solarwinds, Wireshark etc.).
• Network Troubleshooting: Strong problem-solving skills to diagnose and resolve network connectivity and performance issues in a timely manner.
• Network maintenance: experience with performing Cisco IOS updates.
• Continuous Learning: A commitment to staying updated with the latest networking trends, technologies, and best practices.

Desired Qualifications

• Industry certifications such as CCNA, CCNP, Network+
• Prior work experience in providing Tier 2 network operations support
• One year experience with Microsoft (MS) Windows Operating Systems and MS Office
• Demonstrates ability to work independently with some direct supervision or review
• Proficient troubleshooting & problem-solving skills
• Good written and oral communication skills
• Effective inter-personal skills (listening, conflict management, approachability, negotiations)
• Ability to effectively prioritize activities and focus team efforts based-on priority

Mobility Classification

• Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated facility - 3 days per week in office.