Hybrid MSP Tech Support Engineer II: Growth & Impact

FusionTek; Federal Way (WA); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

PTO & holidays

Educational reimbursement

Monthly cell phone stipend

Team events

Job summary

FusionTek is a MSP with offices in the greater Seattle area and other locations, seeking a Technical Support Engineer II (Systems Analyst) for a hybrid role supporting multiple client environments. You will troubleshoot Windows/macOS, networks, servers, and cloud services, while mentoring Level I technicians.

Ideal candidates have MSP experience, strong communication, and the ability to manage diverse client environments with different tech stacks.

Qualifications

• CompTIA A+ and/or Network+ required; must obtain within 6 months if not held.
• MD-102 preferred.

Responsibilities

• Resolve escalated support requests and complex technical issues.
• Handle break/fix issues, installations, and user-level configuration changes.
• Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
• Provide remote and onsite support for client environments.
• Configure and support Windows Server 2016, 2019, and 2022 environments.
• Assist with Hyper‑V host setup, server administration, networking, and security tasks.
• Troubleshoot and deploy SonicWall firewalls.
• Manage networking switches and access points.
• Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other technologies.

Skills

Troubleshooting

Customer-focused communication

Team collaboration

MS Office / Microsoft 365 basics

Education

CompTIA A+ and/or Network+

MD-102 preferred

Tools

SonicWall firewalls

Datto Networking

Hyper-V

SharePoint on-premise

Microsoft 365 / Intune

Azure / AWS (admin)

Job description

FusionTek is a MSP with offices in the greater Seattle area and other locations, seeking a Technical Support Engineer II (Systems Analyst) for a hybrid role supporting multiple client environments. You will troubleshoot Windows/macOS, networks, servers, and cloud services, while mentoring Level I technicians.

Ideal candidates have MSP experience, strong communication, and the ability to manage diverse client environments with different tech stacks.