Remote MSP Tech Support Engineer II: Growth & Teamwork

FusionTek; Northern (KY); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus up to 4%

Medical, Dental, Vision

401(k) with 4% match

PTO and holidays

Educational reimbursement

Cell phone stipend

Training resources

Job summary

FusionTek is a Managed Service Provider seeking a Technical Support Engineer II to support diverse client environments. You will troubleshoot Windows, macOS, servers, networking, and cloud-related issues while providing remote and onsite assistance.

The role emphasizes MSP experience, documentation, and teamwork, with opportunities for growth and training. Expect a dynamic, client-facing engineering environment in a growth-focused company.

Qualifications

• CompTIA A+ and/or Network+ required; must be obtained within 6 months of employment.
• MD‑102 preferred.
• MSP experience preferred; ability to handle multiple client environments.

Responsibilities

• Provide client support and troubleshooting for escalated issues.
• Configure and support Windows Server environments and Hyper-V.
• Troubleshoot Windows, macOS, networking, server, and cloud-related problems.
• Remote and onsite support for client environments.
• Mentor Level I technicians and collaborate with the technical team.
• Document tickets in Autotask and maintain up-to-date client documentation.

Skills

Windows 10/11

macOS

Windows Server 2016/2019/2022

SonicWall

Datto Networking

Networking concepts

SharePoint admin

Microsoft 365/Intune

Azure

AWS

Datto BCDR/SaaS Backup

VoIP/Teams

Education

CompTIA A+/Network+

MD‑102

Tools

Autotask

Job description

FusionTek is a Managed Service Provider seeking a Technical Support Engineer II to support diverse client environments. You will troubleshoot Windows, macOS, servers, networking, and cloud-related issues while providing remote and onsite assistance.

The role emphasizes MSP experience, documentation, and teamwork, with opportunities for growth and training. Expect a dynamic, client-facing engineering environment in a growth-focused company.