Hybrid Merchant Growth & Retention Specialist

Tech Sales Jobs; Cincinnati (OH); Hybrid; USD 45,000 - 58,000; Full time

Job summary

Global Payments is seeking a Retention Associate II - Merchant in Cincinnati, OH. You will work with merchants to upsell products, review accounts, and drive best-in-class experiences while managing day-to-day relationships.

The role emphasizes problem-solving, negotiation, and using Excel and Outlook to coordinate efforts across internal teams. Hybrid schedule offered with full-time hours, focusing on client success and growth.

Qualifications

• 1-2 years sales/negotiation/problem solving experience.
• Ability to handle difficult conversations with respect and courtesy.
• Excellent knowledge of Excel, Outlook, and overall computer literacy.
• Excellent customer service skills that build high levels of customer satisfaction.
• Resourceful, proactive, curious to understand clients' needs and drive excellence.

Responsibilities

• You will work with our existing merchants on upselling the company's products and/or services.
• You will review the accounts holistically and identify new opportunities for our merchants to improve the way they accept their payments.
• Providing a best-in-class merchant experience is a key component of this role.
• Establish future merchant projects and qualify new opportunities.
• You will work closely with Internal Departments and oversee the day-to-day relationship with the merchant.

Skills

Sales experience

Negotiation

Problem solving

Customer service

Client focus

Proactive

Tools

Excel

Outlook

Job description

Global Payments is seeking a Retention Associate II - Merchant in Cincinnati, OH. You will work with merchants to upsell products, review accounts, and drive best-in-class experiences while managing day-to-day relationships.

The role emphasizes problem-solving, negotiation, and using Excel and Outlook to coordinate efforts across internal teams. Hybrid schedule offered with full-time hours, focusing on client success and growth.