Hybrid Membership Operations Coordinator

ASQ; Milwaukee (WI); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Health savings accounts

Flexible spending accounts

Hybrid work environment

One-week winter break

Job summary

ASQ is seeking a details-oriented Membership Support Specialist to assist the Membership Workgroup with data maintenance, communications, and administrative tasks. The role emphasizes CRM/AMS systems, reports, and collaboration with internal partners.

The position is hybrid, based at ASQ's Milwaukee headquarters, with some travel up to 5%. The ideal candidate has 3+ years in customer service and administrative support and experience with marketing automation tools.

Qualifications

• Must have strong written and verbal communication skills.
• Experience identifying recurring issues and proposing improvements.
• Ability to manage multiple email accounts and maintain service levels.

Responsibilities

• Supports Membership Workgroup with data maintenance, communications and SOPs.
• Manages CRM/AMS records and membership workflows, including retiree and hardship cases.
• Ensures timely responses to member inquiries with high customer service standards.
• Identifies trends in member support requests and works with teams to improve processes.
• Maintains documentation version history and coordinates reviews with process owners.
• Supports shipping needs and inventory management for the workgroup.

Skills

Writing Clearly and Concisely

Identifying Problems

Communicating with People

Problem Solving

Education

High school diploma

Job description

ASQ is seeking a details-oriented Membership Support Specialist to assist the Membership Workgroup with data maintenance, communications, and administrative tasks. The role emphasizes CRM/AMS systems, reports, and collaboration with internal partners.

The position is hybrid, based at ASQ's Milwaukee headquarters, with some travel up to 5%. The ideal candidate has 3+ years in customer service and administrative support and experience with marketing automation tools.