Membership Coordinator

ASQ - World Headquarters; Milwaukee (WI); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Hybrid work environment

One-week winter break

Job summary

ASQ, the global leader in quality professional networks, seeks an organized Membership Administrative Support in Milwaukee. The role assists the Membership department with data entry, member records, and outreach to enhance engagement and retention, while coordinating SOPs and communications.

Hybrid work in Milwaukee with in-office Tuesdays and Wednesdays, up to 5% travel. The position offers competitive pay, benefits, and opportunities to grow within a global, mission-driven organization.

Qualifications

• A high school diploma.
• A minimum of three years of experience in customer service.
• A minimum of three years of experience in administrative support.
• Or an equivalent combination of experience and education.
• Must be able to comply with attendance and timeliness policies.
• This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa).

Responsibilities

• Supports the Membership department by collaborating with internal partners, using marketing automation tools and reports, meeting established deadlines, and maintaining effective communication and strong relationships with third-party partners.
• Supports the management and documentation of standard operating procedures (SOPs) for all membership-related functions to ensure materials are current, accurate, consistently formatted, and stored in the appropriate shared repository. Maintains document version history, including revision dates, changes made, approvals, and archived versions, and coordinates periodic reviews with process owners.
• Oversees multiple e-mail inboxes, ensuring member inquiries are addressed promptly, accurately, and thoroughly while maintaining a high standard of customer service.
• Identifies recurring member issues, process gaps, administrative inefficiencies, and trends in customer care team support requests, and recommends improvements to membership processes, communications, documentation, and standard operating procedures. Works closely with the internal customer care team to address membership-related questions, inquiries, and complaints.
• Update and maintain committee records in CRM/AMS. Supports membership workflows for individual members.
• Ensures version history and updates to membership applications, collateral and website.
• Works with the Office Services team to coordinate all Membership shipping needs.
• Manage Membership department inventory and storage of pins, frames, conference supplies, and workgroup archived materials.
• Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
• Performs all other duties as assigned.

Skills

Customer service

Administrative support

Education

High school diploma

Job description

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

The Position

This position supports the overall Membership department in executing efforts to enhance member value, engagement, and retention. Assists membership department with data entry, member record maintenance, and member communication. Additionally, this position will support various membership initiatives and administrative tasks.

The hourly pay range for this role is $19 - $23.99/hr. Any extended offer is based on the candidate's experience and overall fit for the role.

Main Responsibilities

• Supports the Membership department by collaborating with internal partners, using marketing automation tools and reports, meeting established deadlines, and maintaining effective communication and strong relationships with third-party partners.
• Supports the management and documentation of standard operating procedures (SOPs) for all membership-related functions to ensure materials are current, accurate, consistently formatted, and stored in the appropriate shared repository. Maintains document version history, including revision dates, changes made, approvals, and archived versions, and coordinates periodic reviews with process owners.
• Oversees multiple e-mail inboxes, ensuring member inquiries are addressed promptly, accurately, and thoroughly while maintaining a high standard of customer service.
• Identifies recurring member issues, process gaps, administrative inefficiencies, and trends in customer care team support requests, and recommends improvements to membership processes, communications, documentation, and standard operating procedures. Works closely with the internal customer care team to address membership-related questions, inquiries, and complaints.
• Update and maintain committee records in CRM/AMS. Supports membership workflows for individual members.
• Ensures version history and updates to membership applications, collateral and website.
• Works with the Office Services team to coordinate all Membership shipping needs.
• Manage Membership department inventory and storage of pins, frames, conference supplies, and workgroup archived materials.
• Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
• Performs all other duties as assigned.

Working Conditions And Physical Requirements

Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location. Must be able to travel up to 5%.

Bring Your Best: Position Minimum Qualifications

• A high school diploma
• A minimum of three years of experience in customer service
• A minimum of three years of experience in administrative support
• Or an equivalent combination of experience and education
• Must be able to comply with attendance and timeliness policies.
• This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa).

The Location

ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week.

Why You Should Apply

At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, comprehensive benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.

Learning and Growth

• Challenging and interesting work
• Benefits of ASQ membership
• ASQ-sponsored training
• Opportunities to achieve professional designations and certifications
• Performance management and coaching

Health and Wellness

• Medical insurance
• Vision insurance
• Health savings accounts
• Flexible spending accounts
• Free access to Avenue MKE Fitness Center and Pickleball Courts

Total Compensation

• Competitive base pay
• Opportunity for annual merit increases

Planning for the Future

• Retirement savings program
• Disability income plan
• Life insurance, Accident, & Critical Illness insurance

Culture and Workplace

• Growing, global organization
• Mission-driven and committed to sharing ideas and tools that make the world work better
• Healthy work/life balance
• Positive, collaborative, team-oriented environment
• One-week winter break every December, in addition to paid time off and other paid holidays
• Regular coffee socials, peer to peer recognition, and more!

ASQ is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.