Membership Manager

ASQ - World Headquarters; Milwaukee (WI); Hybrid; USD 65,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Health savings accounts

Flexible spending accounts

Wellness program

Access to Fitness Center

Professional development opportunities

Retirement savings program

Life insurance

Paid time off

Job summary

An established industry player is seeking a Membership Manager to lead membership operations and drive member satisfaction. This role involves managing a dedicated team, developing effective marketing strategies, and enhancing member engagement through innovative initiatives. The ideal candidate will have a strong background in membership organizations, exceptional communication skills, and a passion for fostering community. Join a dynamic and mission-driven organization that values collaboration and offers a hybrid work environment, competitive compensation, and numerous opportunities for professional growth and development.

Qualifications

• 5+ years in membership organizations with a focus on community engagement.
• Experience managing teams and developing retention strategies.

Responsibilities

• Manage membership operations and retention initiatives.
• Oversee team performance and enhance member engagement.

Skills

Membership Management

Communication Skills

Team Leadership

Customer Engagement

Data Analysis

Education

Bachelor's Degree

Certification in Non-Profit Management

Tools

Association Management System (AMS)

Job description

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

The Position

Reporting to the Senior Director of Membership & Community, the Membership Manager will oversee membership operations in alignment with ASQ’s global membership strategy. This role will primarily focus on driving member acquisition, retention, and satisfaction, ensuring a seamless and high-quality member experience that fosters positive retention rates. The Membership Manager will also manage a team of 1-3 direct reports, providing guidance and support to ensure their team’s success in meeting organizational and membership goals. The ideal candidate will have proven experience in a membership organization, exceptional communication skills, and the ability to build strong, meaningful relationships with members, volunteers, and key stakeholders.

The salary range for this role is $65,000 - $81,000/year.

Main Responsibilities

• Responsible for managing a team of 1-3 direct reports.
• Manages the membership retention initiatives, including renewals, onboarding, and engagement.
• Partners with the marketing team to develop and implement effective marketing strategies to increase membership.
• Oversees, communicates, and markets membership benefits and opportunities, including the Career Center and the Awards & Medals program, to enhance member engagement and value.
• Manages the member lifecycle stages including assessing and researching member needs, identifying and evaluating ASQ member opportunities, and suggesting new member models and benefits.
• Manages the standard operating procedures (SOPs) for all membership renewal and administration functions.
• Drives member engagement before, during, and after events—both virtual and in person—through strategic communication, marketing, and outreach efforts.
• Participates in the administration of the New Member Orientation process and 12-month onboarding campaign.
• Proactively collaborates with other workgroups to understand opportunities and create value propositions supporting member acquisition and retention.
• Oversees the maintenance of and is accountable for the accuracy of the membership database, including data analysis of member patterns, tenure, and activities. This includes the annual process of updating volunteer member records and committee lists.
• Responsible for administering and enforcing membership objectives, policies, or standards.
• Partners with Customer Care to develop scripts and procedures to support customer care in fielding inbound member inquiries and ensuring a positive member experience.
• Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements:

Hybrid Office Environment with 2+ days in office at the Milwaukee Headquarters location. Must be able to travel up to 20%.

Bring Your Best: Position Minimum Qualifications

• A minimum of 5 years' experience working in an individual membership non-profit, or other membership-based organization that was focused on fostering a sense of community and engagement;
• A minimum of 2 years of experience working with an Association Management System (AMS);
• Minimum of 1 year of people management experience;
• Or an equivalent combination.
• Must be able to comply with attendance and timeliness policies.

The Location

ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week.

Why You Should Apply

At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.

Learning and Growth

• Challenging and interesting work
• Benefits of ASQ membership
• ASQ-sponsored training
• Opportunities to achieve professional designations and certifications
• Performance management and coaching

Health and Wellness

• Medical insurance
• Vision insurance
• Health savings accounts
• Flexible spending accounts
• Fun and rewarding wellness program
• Access to Avenue MKE Fitness Center and Pickleball Courts

Total Compensation

• Competitive base pay
• Opportunity for annual merit increases

Planning for the Future

• Retirement savings program
• Disability income plan
• Life insurance, Accident, & Critical Illness insurance

Culture and Workplace

• Growing, global organization
• Mission-driven and committed to sharing ideas and tools that make the world work better
• Healthy work/life balance and flexible work schedules
• Positive, collaborative, team-oriented environment
• One-week winter break every December, in addition to accrued paid time off and other paid holidays
• Regular coffee socials, peer to peer recognition, and more!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)