Membership Coordinator

ASQ; Milwaukee (WI); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Health savings accounts

Flexible spending accounts

Hybrid work environment

One-week winter break

Job summary

ASQ is seeking a details-oriented Membership Support Specialist to assist the Membership Workgroup with data maintenance, communications, and administrative tasks. The role emphasizes CRM/AMS systems, reports, and collaboration with internal partners.

The position is hybrid, based at ASQ's Milwaukee headquarters, with some travel up to 5%. The ideal candidate has 3+ years in customer service and administrative support and experience with marketing automation tools.

Qualifications

• Must have strong written and verbal communication skills.
• Experience identifying recurring issues and proposing improvements.
• Ability to manage multiple email accounts and maintain service levels.

Responsibilities

• Supports Membership Workgroup with data maintenance, communications and SOPs.
• Manages CRM/AMS records and membership workflows, including retiree and hardship cases.
• Ensures timely responses to member inquiries with high customer service standards.
• Identifies trends in member support requests and works with teams to improve processes.
• Maintains documentation version history and coordinates reviews with process owners.
• Supports shipping needs and inventory management for the workgroup.

Skills

Writing Clearly and Concisely

Identifying Problems

Communicating with People

Problem Solving

Education

High school diploma

Job description

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provideexpertise, knowledge, networks,and solutions to a global membership of individuals and organizations spanning more than 140 countries.ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

The Position

This positionsupportsthe overallMembership Workgroup in executing efforts to enhance member value,engagement,and retention.Assistsmembershipwith data,member record maintenance, and communication. Additionally,this positionwill support variousmembership initiativesand administrative tasks.

The ideal candidate will be detail-oriented with excellent organizational skills andhavepreviousexperienceusingCRM/AMSsystemsormarketing automation tools within a membership or association environment.

The hourly pay range for this role is $19 - $23.99/hr. Any extended offer is based on the candidate's experience and overall fit for the role.

Main Responsibilities

• Supports the Membership Workgroup by collaborating with internal partners, using marketing automation tools and reports, meeting established deadlines, andmaintainingeffective communication and strong relationships with third-party partners.
• Supports the management and documentation of standard operating procedures for all membership-related functions, includingmaintainingworkgroup policies, procedures, SOPs, and process documentation to ensure materials are current,accurate, consistently formatted, and stored in theappropriate sharedrepository. Maintains document version history, including revision dates, changes made, approvals, and archived versions, and coordinates periodic reviews with process owners.
• Oversees multiple e-mail inboxes, ensuring member inquiries are addressed promptly, accurately, and thoroughly whilemaintaininga high standard of customer service.
• Identifiesrecurring member issues, process gaps, administrative inefficiencies, and trends in customer care team support requests, and recommends improvements to membership processes, communications, documentation, and standard operating procedures. Works closely with the internal customer care team to address membership-related questions, inquiries, and complaints.
• Update andmaintaincommittee records in CRM/AMS. Supports advanced, retired, and hardship membership workflows for individual members.
• Ensures version history and updates to membership applications,collateralandwebsite.
• Works with the Office Services team to coordinate all Membership shipping needs.
• ManageMembershipworkgroup inventory and storage of pins, frames, conference supplies, and workgroup archived materials.
• Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements:

Hybrid Office Environment withTuesdays & Wednesdaysin office atthe MilwaukeeHeadquarters location. Must be able to travel up to5%.

Bring Your Best: PositionMinimumQualifications

• A high school diploma
• A minimum of threeyears ofexperience incustomer serviceand administrative support
• Or an equivalent combinationof experience and education
• Must be able tocomply withattendance and timeliness policies.
• This role is not eligible for U.S. immigration sponsorship(e.g., STEM OPT, TN, H-1B, or other work visa).

The Location

ASQ is conveniently situated in downtown Milwaukee,immediatelyadjacent tomajor freeway exits and the robust downtown economy.The Avenue MKE andRiverwalkaccessprovides ouremployeeseasy indoor and outdoor access to shopping, restaurants,and coffee shops. Our office space is in a historic building incorporating newly designed workstations,an optionfor sit/stand desks, and community and collaboration space.We also offer a hybrid work environment that offers staff theoptionof working from home up to 3 days per week.

Why You Should Apply

At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay,comprehensivebenefits, opportunities for learning and growth, programs to help youplan for the futureandperksthat inspire your downtime are all part of ASQ’s total compensation package.

Learning and Growth

• Challenging and interesting work
• Benefits of ASQ membership
• ASQ-sponsored training
• Opportunitiesto achieve professional designations andcertifications
• Performance management and coaching

Health and Wellness

• Medicalinsurance
• Vision insurance
• Health savings accounts
• Flexible spending accounts
• Access to Avenue MKE Fitness Center and Pickleball Courts

Total Compensation

• Competitive base pay
• Opportunity for annual meritincreases

Planning for the Future

• Retirement savings program
• Disability income plan
• Life insurance, Accident, & Critical Illness insurance

Culture and Workplace

• Growing, global organization
• Mission-driven and committed to sharing ideas and tools that make the world work better
• Healthy work/life balance
• Positive, collaborative, team-oriented environment
• One-week winter break every December, in addition to paid time off and other paid holidays
• Regular coffeesocials,peer to peer recognition,and more!

ASQ is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Qualifications

Skills

Preferred

Writing Clearly and Concisely

Intermediate

Intermediate

Identifying Problems

Intermediate

Communicating with People

Intermediate

Intermediate

Problem Solving

Intermediate

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Experience

Required

3 years:

Customer service and administrative support

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.