Membership Engagement & Records Coordinator

ASQ - World Headquarters; Milwaukee (WI); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Hybrid work environment

One-week winter break

Job summary

ASQ, the global leader in quality professional networks, seeks an organized Membership Administrative Support in Milwaukee. The role assists the Membership department with data entry, member records, and outreach to enhance engagement and retention, while coordinating SOPs and communications.

Hybrid work in Milwaukee with in-office Tuesdays and Wednesdays, up to 5% travel. The position offers competitive pay, benefits, and opportunities to grow within a global, mission-driven organization.

Qualifications

• A high school diploma.
• A minimum of three years of experience in customer service.
• A minimum of three years of experience in administrative support.
• Or an equivalent combination of experience and education.
• Must be able to comply with attendance and timeliness policies.
• This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa).

Responsibilities

• Supports the Membership department by collaborating with internal partners, using marketing automation tools and reports, meeting established deadlines, and maintaining effective communication and strong relationships with third-party partners.
• Supports the management and documentation of standard operating procedures (SOPs) for all membership-related functions to ensure materials are current, accurate, consistently formatted, and stored in the appropriate shared repository. Maintains document version history, including revision dates, changes made, approvals, and archived versions, and coordinates periodic reviews with process owners.
• Oversees multiple e-mail inboxes, ensuring member inquiries are addressed promptly, accurately, and thoroughly while maintaining a high standard of customer service.
• Identifies recurring member issues, process gaps, administrative inefficiencies, and trends in customer care team support requests, and recommends improvements to membership processes, communications, documentation, and standard operating procedures. Works closely with the internal customer care team to address membership-related questions, inquiries, and complaints.
• Update and maintain committee records in CRM/AMS. Supports membership workflows for individual members.
• Ensures version history and updates to membership applications, collateral and website.
• Works with the Office Services team to coordinate all Membership shipping needs.
• Manage Membership department inventory and storage of pins, frames, conference supplies, and workgroup archived materials.
• Adheres to ASQ Competencies: Trust, Accountability, Collaboration, and Transparency.
• Performs all other duties as assigned.

Skills

Customer service

Administrative support

Education

High school diploma

Job description

ASQ, the global leader in quality professional networks, seeks an organized Membership Administrative Support in Milwaukee. The role assists the Membership department with data entry, member records, and outreach to enhance engagement and retention, while coordinating SOPs and communications.

Hybrid work in Milwaukee with in-office Tuesdays and Wednesdays, up to 5% travel. The position offers competitive pay, benefits, and opportunities to grow within a global, mission-driven organization.