Hybrid Member Services Specialist

South Central Power Co.; Barnesville (OH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Job summary

South Central Power Company is seeking a Member Services Representative in Barnesville, Ohio. The role involves handling incoming calls, updating member accounts, and addressing inquiries related to billing and capital credits.

The position is full-time with a hybrid remote option, reporting to the Member Services Manager. Ideal candidates will have at least two years of call center experience, strong communication skills, and proficiency with general office equipment.

Qualifications

• High school diploma; Associate degree in Business Administration preferred.
• Two years of customer service experience in a call center; cash handling experience.
• Strong communication skills are required.
• Must type at least 40 words per minute and be proficient on a 10-key calculator.

Responsibilities

• Handle incoming calls and provide member services in a call center.
• Maintain accurate member account information and assist with billing, capital credits and inquiries.
• Communicate with members in person and by phone, ensuring member satisfaction and effective problem solving.

Skills

Customer service

Call center experience

Communication skills

Typing 40 wpm

Cash handling

Education

Associate Degree in Business Administration

High School Diploma

Job description

South Central Power Company is seeking a Member Services Representative in Barnesville, Ohio. The role involves handling incoming calls, updating member accounts, and addressing inquiries related to billing and capital credits.

The position is full-time with a hybrid remote option, reporting to the Member Services Manager. Ideal candidates will have at least two years of call center experience, strong communication skills, and proficiency with general office equipment.