Hybrid Member Experience & Banking Advisor

Disney; Nashville (TN); Hybrid; USD 23,419 - 31,684; Full time

Job summary

Disney in Nashville, Tennessee is seeking a Member Service Specialist to join our member services team. You will answer incoming calls from members and prospective members, provide world-class service, and use consultative approaches to offer additional products and services.

You will navigate multiple software applications, view accounts, and document changes to ensure a seamless member experience. Hybrid work arrangement with focus on exceptional service, problem solving, and clear

Qualifications

• Hybrid schedule flexibility.
• Typing proficiency and ability to type while speaking.
• Ability to fix common computer/device problems across OS, browsers, and platforms.
• Familiarity with new and emerging technology.
• Excellent customer service skills and professional communication.
• Strong verbal and written communication, including handling phone tag.
• Teamwork and collaboration abilities.
• Problem-solving and decision-making skills.
• Conflict-resolution abilities.
• Adaptability and flexibility in a changing environment.

Responsibilities

• Handle incoming phone calls and provide world-class service for members.
• Achieve and adhere to contact center performance standards and goals.
• Offer additional products and services to meet members’ needs with suitable options.
• Follow Partner Federal Credit Union processes and procedures.
• Respond promptly and professionally to member needs.

Skills

Typing proficiency

Verbal communication

Written communication

Customer service

Teamwork

Problem-solving

Conflict resolution

Adaptability

Time management

Multitasking across software

Education

Bachelor’s degree

Tools

Microsoft Outlook

Job description

Disney in Nashville, Tennessee is seeking a Member Service Specialist to join our member services team. You will answer incoming calls from members and prospective members, provide world-class service, and use consultative approaches to offer additional products and services.

You will navigate multiple software applications, view accounts, and document changes to ensure a seamless member experience. Hybrid work arrangement with focus on exceptional service, problem solving, and clear