Hybrid Member Experience & Banking Advisor

Disney

Nashville (TN)

Hybrid

USD 23,419 - 31,684

Full time

14 days+
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Job summary

Disney in Nashville, Tennessee is seeking a Member Service Specialist to join our member services team. You will answer incoming calls from members and prospective members, provide world-class service, and use consultative approaches to offer additional products and services.

You will navigate multiple software applications, view accounts, and document changes to ensure a seamless member experience. Hybrid work arrangement with focus on exceptional service, problem solving, and clear

Qualifications

  • Hybrid schedule flexibility.
  • Typing proficiency and ability to type while speaking.
  • Ability to fix common computer/device problems across OS, browsers, and platforms.
  • Familiarity with new and emerging technology.
  • Excellent customer service skills and professional communication.
  • Strong verbal and written communication, including handling phone tag.
  • Teamwork and collaboration abilities.
  • Problem-solving and decision-making skills.
  • Conflict-resolution abilities.
  • Adaptability and flexibility in a changing environment.

Responsibilities

  • Handle incoming phone calls and provide world-class service for members.
  • Achieve and adhere to contact center performance standards and goals.
  • Offer additional products and services to meet members’ needs with suitable options.
  • Follow Partner Federal Credit Union processes and procedures.
  • Respond promptly and professionally to member needs.

Skills

Typing proficiency
Verbal communication
Written communication
Customer service
Teamwork
Problem-solving
Conflict resolution
Adaptability
Time management
Multitasking across software

Education

Bachelor’s degree

Tools

Microsoft Outlook

Job description

Disney in Nashville, Tennessee is seeking a Member Service Specialist to join our member services team. You will answer incoming calls from members and prospective members, provide world-class service, and use consultative approaches to offer additional products and services.

You will navigate multiple software applications, view accounts, and document changes to ensure a seamless member experience. Hybrid work arrangement with focus on exceptional service, problem solving, and clear

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