Hybrid Member Services Specialist - Banking Support

Disney; Montpelier (VT); Hybrid; USD 27,552 - 41,328; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Disney is seeking a Member Service Specialist I in Montpelier, VT, to handle inbound calls and deliver exceptional member service. The role blends on-site support with remote work, balancing responsibilities and performance targets.

The position requires a Bachelor's degree as indicated, strong communication skills, and the ability to manage multiple tasks while using standard banking tools. Hybrid work environment and hourly compensation reflect the flexible schedule.

Qualifications

• Able to handle high call volume with courtesy and professionalism.
• Strong communication, both spoken and written.
• Ability to multitask and troubleshoot common tech issues.
• Comfort with hybrid work schedule mixing on-site and remote work.

Responsibilities

• Manage inbound phone calls and provide member services.
• Meet touchpoints, performance metrics, and goals for service quality.
• Suggest additional products or services to help members' financial needs.
• Follow credit union policies while assisting members.

Skills

Typing

Verbal communication

Written communication

Time management

MS Outlook

Customer service

Teamwork

Conflict resolution

Education

Bachelor's degree

Tools

Microsoft Outlook

Job description

Disney is seeking a Member Service Specialist I in Montpelier, VT, to handle inbound calls and deliver exceptional member service. The role blends on-site support with remote work, balancing responsibilities and performance targets.

The position requires a Bachelor's degree as indicated, strong communication skills, and the ability to manage multiple tasks while using standard banking tools. Hybrid work environment and hourly compensation reflect the flexible schedule.