Hybrid Member Service Specialist

Disney; Tallahassee (FL); Hybrid; USD 27,552 - 41,328; Full time

Job summary

Disney in Orlando, FL seeks a Member Service Specialist I to handle inbound calls, assist members with banking inquiries, and promote available products and services. This hybrid role combines on-site work in Orlando with remote tasks and requires a 40-hour work week.

You will follow credit union policies, meet performance targets, use multiple applications to view accounts, and deliver a first-rate member experience with professionalism and empathy.

Qualifications

• Customer service experience in a call-center or banking context.
• Ability to work hybrid schedule in Orlando, FL.
• Proficient typing and simultaneous speaking/listening.
• Strong communication and problem-solving abilities.
• Comfort with multiple computer applications (Outlook, browsers).

Responsibilities

• Handle inbound calls and provide member support.
• Meet contact center performance standards and targets.
• Promote additional products and services to meet member needs.
• Follow credit union policies and procedures.
• Respond to inquiries and resolve issues promptly.
• Use multiple applications to view accounts and perform transactions.
• Deliver first-rate member experience and loyalty.

Skills

Customer service

Communication

Typing

Problem solving

Teamwork

Education

Bachelor's degree or GED

Tools

CRM systems

Microsoft Outlook

Job description

Disney in Orlando, FL seeks a Member Service Specialist I to handle inbound calls, assist members with banking inquiries, and promote available products and services. This hybrid role combines on-site work in Orlando with remote tasks and requires a 40-hour work week.

You will follow credit union policies, meet performance targets, use multiple applications to view accounts, and deliver a first-rate member experience with professionalism and empathy.