Hybrid Member Services Specialist — Banking & Tech

Disney; Frankfort (KY); Remote; USD 27,552 - 41,328; Full time

Job summary

Disney is seeking a Specialist in the USA to handle member calls, deliver exceptional service, and support account-related inquiries. The role emphasizes personal relationships and a team-oriented culture within a fast-paced contact center environment.

A Bachelor's degree is required, and familiarity with banking-related systems is a plus. The position focuses on delivering world-class service, using strong communication skills, and following standard procedures to meet customer needs and

Qualifications

• Bachelor's Degree required.
• Strong customer service and communication skills.
• Ability to multitask and manage time effectively.
• Experience with telephone etiquette and teamwork.
• Proven problem solving and decision making abilities.

Responsibilities

• Manage incoming phone calls and provide world-class team service.
• Achieve and maintain contact center performance standards and goals.
• Offer products and services to meet member needs and provide helpful options.
• Follow policies and procedures when assisting members.
• Respond promptly to member needs and inquiries.

Skills

Customer service

Written communication

Telephone etiquette

Teamwork

Problem solving

Decision making

Time management

Multitasking

Education

Bachelor's Degree

Tools

Microsoft Outlook

Job description

Disney is seeking a Specialist in the USA to handle member calls, deliver exceptional service, and support account-related inquiries. The role emphasizes personal relationships and a team-oriented culture within a fast-paced contact center environment.

A Bachelor's degree is required, and familiarity with banking-related systems is a plus. The position focuses on delivering world-class service, using strong communication skills, and following standard procedures to meet customer needs and