Member Service Specialist I — Hybrid Banking

Disney; Orlando (FL); Hybrid; USD 27,552 - 35,817; Full time

Job summary

Disney in Orlando, FL is seeking a Member Service Specialist I to deliver exceptional member service via inbound calls. The hybrid role combines office days in Orlando with remote work and requires strong communication and multitasking to meet performance metrics.

You will handle account inquiries, assist with banking needs, and use multiple software programs including Microsoft Outlook to record transactions and maintain accurate records. High school diploma or GED is required.

Qualifications

• Must have high school diploma or GED.
• Excellent verbal and written communication skills.
• Ability to work a hybrid schedule and use multiple software programs.

Responsibilities

• Handle inbound telephone calls and provide excellent member service.
• Meet performance metrics, goals, and objectives.
• Offer additional products and services to meet member needs.
• Follow established policies and procedures.
• Respond promptly to member inquiries and requests.
• Use multiple laptop applications to view account data, perform transactions, and record adjustments.
• Record service recognition for each member interaction to enhance loyalty.

Skills

Typing proficiency

Troubleshooting

Tech-savvy

Customer service

Verbal communication

Written communication

Teamwork

Problem solving

Conflict resolution

Adaptability

Time management

Microsoft Outlook

Banking systems knowledge

Education

High school diploma or GED

Tools

Microsoft Outlook

Job description

Disney in Orlando, FL is seeking a Member Service Specialist I to deliver exceptional member service via inbound calls. The hybrid role combines office days in Orlando with remote work and requires strong communication and multitasking to meet performance metrics.

You will handle account inquiries, assist with banking needs, and use multiple software programs including Microsoft Outlook to record transactions and maintain accurate records. High school diploma or GED is required.