Member Experience Specialist (Hybrid Banking Support)

Desert-Financial-Credit-Unio; Phoenix (AZ); Híbrido; USD 22.000 - 34.000; Jornada completa

Descripción de la vacante

Desert Financial Credit Union is seeking a Sales Associate to handle member inquiries, support account maintenance, and provide world-class customer service by phone. The role requires strong communication, problem-solving, and multi-system navigation in a busy contact center environment.

Hybrid work arrangement in Phoenix, AZ, with a focus on resolving member requests efficiently while promoting relevant banking products and services.

Formación

• High School Diploma or GED required.
• 1+ years customer service experience required.
• 1+ years Financial services experience preferred.
• Ability to provide outstanding customer service and assistance interacting with customers in both a service and sales environment over the phone required.
• Demonstrated ability to manage emotional and high-pressure situations in a calm and steady manner.

Responsabilidades

• Demonstrate excellent listening skills to understand member requests for troubleshooting and account management.
• Respond to requests, verify resolution with members, and maintain appropriate documentation.
• Navigate multiple systems and educate members on products and services to enhance the experience.
• Offer consultative services and alternative paths for issue resolution.
• Protect confidential information and educate members on fraud awareness.

Conocimientos

Customer service

Communication

Phone support

Multi-system navigation

Problem solving

Educación

High School Diploma or GED

Descripción del empleo

Desert Financial Credit Union is seeking a Sales Associate to handle member inquiries, support account maintenance, and provide world-class customer service by phone. The role requires strong communication, problem-solving, and multi-system navigation in a busy contact center environment.

Hybrid work arrangement in Phoenix, AZ, with a focus on resolving member requests efficiently while promoting relevant banking products and services.