Hybrid Member Service & Sales Specialist

Disney; Nashville (TN); Hybrid; USD 41.600 - 62.400; Vollzeit

Zusammenfassung

Disney in Nashville is seeking a Member Service Specialist I to handle inbound member calls, answer account inquiries, and promote additional products and services through consultative sales. You will use multiple computer applications to view data, process transactions, and document adjustments, while maintaining a courteous, professional demeanor.

This full-time role follows a hybrid schedule, combining on-site work in Orlando, FL, with remote work, and requires a Bachelor's degree or GED

Qualifikationen

• Bachelor's degree or GED required.
• Experience in customer service or call center preferred.
• Experience with hybrid work arrangements is a plus.

Aufgaben

• Handle inbound calls from members regarding account inquiries and new product requests.
• Provide consultative sales to offer additional products and services.
• Use multiple computer applications to view account data, perform transactions, and record adjustments.
• Maintain a knowledgeable and professional approach in every member interaction.
• Achieve and adhere to all contact center performance standards, metrics, and goals.
• Respond promptly to member requests and comply with established credit union policies and processes.

Kenntnisse

Customer service

Verbal communication

Written communication

Typing

Teamwork

Problem solving

Adaptability

Time management

Hybrid schedule

Outlook

Ausbildung

Bachelor's degree or GED

Tools

Microsoft Outlook

Jobbeschreibung

Disney in Nashville is seeking a Member Service Specialist I to handle inbound member calls, answer account inquiries, and promote additional products and services through consultative sales. You will use multiple computer applications to view data, process transactions, and document adjustments, while maintaining a courteous, professional demeanor.

This full-time role follows a hybrid schedule, combining on-site work in Orlando, FL, with remote work, and requires a Bachelor's degree or GED